- Report: #1184822
Complaint Review: Freedompop - Internet
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Author Not Confirmed
Why?
Freedompop
Internet, USA
Phone:
888-743-8107
Web:
www.freedompop.com
Categories:
Business Rating:
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Freedompop Beware-- They are not Nationwide and they will take your money Internet
Finding what appeared a good buy on an internet hot spot from Freedompop I purchased it believing their claim to be nationwide 4g. Once the devise was received I followed the instructions to set it up. In order to do so you must enter a credit card for future billing. The devise would not work out of the box following the instructions. So I called their service number only to find out they do not have it available in my area or in the areas I normally travel. I returned the device and was credited for the purchase. However I recently found they have continued to bill my credit card for the internet service they know I am not using. And to make it more of a rip off they refuse to refund any of the money they have felt they were intitled to steal from me.
I would warn everyone to avoid a company who does business this way. They told me I didn't cancel the service I signed up for. How they could assume a device they took back was still being used by me? I just can't understand. What horrible customer service. I only see it as a crime they would continue to bill for a returned product.
There are plenty of other companies out there who provide this type of product and buyer beware if you choose these people.
