- Report: #1174230
Complaint Review: FreedomPop - Internet
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Author Not Confirmed
Why?
FreedomPop
Internet, USA
Web:
www.freedompop.com
Categories:
Business Rating:
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FreedomPop Deceptive Billing Practices, Poor Customer Service Internet
FreedomPop designed its user interface such that if you downgrade your 4G service to FREE, it is not immediately apparent that you will continue to pay $7.49 per month for other services. I thought I had turned off the billing becuase all that readily showed on their site was my FREE data service.
It took more than an hour on hold to get to speak to anyone and then they refused to admit that the site was poorly built and designed to make people mistakenly continue to pay for services they thought they had turned off.
I have since filed a dispute with my platinum card company.
Be forewarned to be careful about cancelling FreedomPop service. Make sure you really are turning it off.
If you must speak with them, just make sure you have unlimited minutes because you will be on hold for more than an hour.
