- Report: #1403864
Complaint Review: FreedomPop - Internet
-
Author Confirmed
Why?
FreedomPop
Internet, USA
Phone:
(855) 703-5785
Web:
http://www.FreedomPop.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
FreedomPop Misleading Practices Los Angeles CA
Freedompop has misleading practices. They keep saying things are free but their process is confusing, and you end up with monthly charges.
I bought a hotspot from them and tried, as best I could, to have no monthly charges. Yet there they appeared, $29.99/mo. So I was not happy.
But what was worse, their customer support refused to refund me, unless I also paid them $5.
The reason is, to get the refund, you have to downgrade the service; and to downgrade, they charge you money!
I feel this is a scam. The company has a misleading model, bad customer support, and charging me $5 to facilitate a refund ought to be illegal.
Even Time Magaazing wrote an article about them, calling Freedompop 'Shady'.
