Cory
San Antonio,#2Consumer Comment
Wed, September 12, 2007
iPhones are now down to $399 and will probably go lower by X-mas. Don't know anything about X-box. If I read your post right, you have to sign up for TEN different offers to get the item you want. I suspect MAYBE 1 out of 1000 MAYBE quality for the free item if that. By the time you get done wasting time signing up for crap offers, you coould have gone out an bought your iPhone. They make people jump through so many hoops that most or all just give up. Kind of like going to those timeshare presentations. Though my dipshit brother-in-law goes to them all the time and has a house full of junk he's gotten by attending. My favorite is his "big screen TV" you know the little TV with a large magnifying glass/screen over it that makes it a "big screen TV". Wink, wink.
Ratherbeinmaui
Lynnwood,#3Author of original report
Wed, September 12, 2007
This response from FreeZone is the first correspondence from someone how makes any sense. However, it comes after I have filed complaints with the Better Business Bureau, as well as the Attorney General of Washington State and Virginia, which it would seem is the only reason someone over there finally woke up. I actually completed many more than four offers. However, since you used and abused my information, I cancelled all orders, along with complaint letters to their marketing departments. I have purchased my own iphone, and I have gone to the competitor's of all the company's who's offers I had original accepted on your website. I personally hope you get shut down for your abuse and incompetence.
Free Zone
Richmond,#4UPDATE Employee
Tue, September 11, 2007
I am sorry that you have had such a frustrating time with us, but we truly have tried to help you, and did explain to you why you hadn't qualified to receive an iphone. The way that our system works is that you sign up for a certain product you want, and complete the assigned number of offers. We give you pages to browse through to pick offers and when you have clicked to the last page you automatically get a congratulations page to show that you have completed the initial process. To qualify for the gift you must actually complete the offers. When you click on an offer it will be automatically added to a pending list. When you complete signing up for said sponsor, for example: a blockbuster online free trial, they contact us and we update your gift status page. The status page will list out the offers you clicked, but they will still be pending until there is a "completed" notice beside the offer on the far right-hand side. The congratulations screen you saw initially did not say that you would get your selected product, it said you had completed the initial process. Further, you have to specify what product you are signing up for. The iphone product, which states when you sign up for it, that it requires 12 offers, not 10. By saying that you believed it was 10 there is no doubt that you signed up for the xbox, which states that it requires 10 offers. These products are done on separate pages, with different lists of offers, so you can't qualify for one by doing the other, which our terms of service clearly states. To that end, our records indicate that while you have a substantial number of offers which you clicked on, you only actually completed four. We did forward your issue with viewing the page to the technical department and it was fixed some time ago. I apologize that you didn't receive an email stating such. In the future I will endeavor to make sure such over sites are not made. In the mean time, if you want to see your gift status, you can go to http://www.viewgiftstatus.com/GiftStatus/Login.aspx and log on with your email and password. Please do this with IE as it is what I use and there should be no technical problems since I am doing the same right now to view your account. Click on the green label progress bar and it will list the offers you have clicked on. Those that are incomplete are listed as pending, those that are completed are listed as such. I have been informed that you were already informed of all of these issues, but as you have decided to post here I would like to restate them so that you and those viewing understand that we aren't a scam and we aren't trying to trick you. We have send out hundreds and hundreds of these products to qualifying participants, but you really do have to read our terms of service and follow the prescribed directions. As a side note, I would like to remind you, and anyone else who uses our site, to read the terms of service to the ads and offers you sign up for. There are often free trials you sign up for and you must remember to cancel them before the trial is done so that you aren't charged. I certainly don't want our participants to suffer through the headache of trying to get refunded money taken after a free trial has ended, and I know none of you do either. Lastly, the spam email is indeed an issue, and I wish there were a way for us to require our sponsors not to email you. We have taken care of a few sponsors who were extremely bad in this respect, but other than that there is little we can do except drop offers, most of which are easier for our participants to complete than those sponsors who don't give your email to spammers. Once again I want to apologize for the frustration you've suffered. I understand how difficult this must have been for you, but please understand that we did try to help you, we did explain things to you, and we don't want to trick you. In the future, we will attempt to keep our lines of communication more open and respond quicker to your complaints.