- Report: #1361689
Complaint Review: FRONTIER COMMUNICATIONS - Internet
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Author Not Confirmed
Why?
FRONTIER COMMUNICATIONS
Internet, USA
Phone:
800-921-8101
Web:
www.frontiercommunications.com
Categories:
Business Rating:
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FRONTIER COMMUNICATIONS IS A UNETHICAL PRACTICE COMPANY LIED ABOUT THEIR SERVICES AND CHARGED ME KNOWING NO SERVICE WAS AVAILABLE Internet
This complaint is on Frontier Communications. I called to see if my area was in the approved service area. After some search a person named Huber told me that YES, contratulations you can be signed up for Frontier's internet services. I gave all my information, and was told to look for an email. I waited and then called two days later....no email. Got a Jeremy who said OOPS...i am so sorry your order was not made, you are NOT in the approved service area. He double checked and promised to follow up on this. The next day I called my bank and the fee HAD been taken out of my checking account ! I called Frontier back and talked to a Bree who was very nice and professional. She confirmed that the order was charged but not MADE. She promised to follow up. I called back the next day and talked to a Trevor , who was very nice and he also promised to follow up on this. He verified that the order was NOT in an approved service area. I was put on hold and then after 5 minutes , I hung up. I promised to file a complaint every day until my fee amount is replaced or refunded. This company will take your money and knowingly provide NO service. Shame on you, Frontier !
