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Houston,#2Consumer Comment
Mon, April 23, 2007
I just went through the websites "Terms and Conditions" and it said the following: 3. Some or all of the following fees and charges will be incurred by you, the Member: (i) Membership Monthly Fees. Membership fees are non-refundable. After your free 30-day period, as a member, you are required to pay recurring monthly fees of $20.95. Paid membership entitles you to purchase all items sold at the discounted prices shown at USMEDCENTER.COM and FrontierPharmacies.com and provides you with no additional order processing fees plus free shipping. Your cost of membership will not be affected by any increase in USMEDCENTER.COM membership rates. They don't charge a membership fee???? Obviously you work for the company so maybe you should check up on your company before you post on here.
Andrea
Berkeley,#3Consumer Suggestion
Tue, September 19, 2006
Here is what they said in rebuttal: ---> Rebuttal REBUTTAL employee Submitted: 5/11/2006 11:33:42 AM Modified: 5/11/2006 11:33:42 AM Frontier Pharmacies DOES NOT have reoccurring monthly fees Contrary to what this customer states in his complaint, Frontier Pharmacies DOES NOT have reoccurring monthly fees. <--- I got an email from them after I complained about being billed monthly from a company that is affiliated with them (which is why they can say they don't do it directly): ---> Dear Andrea, Your order and membership to the RX Discount Club has been canceled and a refund has been issued. This may take up to five business days to appear on your statement. <--- Isn't that ironic that they said "membership?" Since I never went to any other pharmacy site or ever did any transaction like this in the past, and only because this email appeared immediately after I complained to my bank and SPAMMED their website about how they should stop this billing practice immediately (notice, they didn't ask "what billing service?" nor did they deny that I was being billed some monthly fee -- they knew all about it alright)? I have concrete proof this membership fee is hidden and a scam. To avoid it, do not use their site. They will not send you medication, they will not call your doctor, and their questionnaire page is broken and doesn't work, but they still steal your credit or debit card number. AVOID THEM like the PLAGUE!
Denise
Weston,#4UPDATE Employee
Thu, May 11, 2006
Contrary to what this customer states in his complaint, Frontier Pharmacies DOES NOT have reoccurring monthly fees. Frontier Pharmacies is a Florida licensed and Square Trade Approved mail order pharmacy. All prescriptions received, are first verified for authenticity, making sure that there is a valid, face-to-face relationship between the patient and the physician. It is not until we have validated the prescription that the medication is then mailed out. There are only 2 charges that a customer of Frontier Pharmacies would receive on their credit card statement. The first is an initial non-refundable $19.95 processing fee that is applied to cover the costs accrued through the verification process, and in turn to allow for us to keep our medication prices low. The second is a charge for the medication; charged once a verified prescription has been received by the patient's primary care physician (PCP). Both of these charges will appear on a bank statement as FrontierPharmacies.com. As was stated earlier, Frontier Pharmacies is a Florida Licensed and Square Trade Frontier Pharmacies is a mail order pharmacy completely separate of the website where this customer issued their request for medication. It is an entirely separate entity, contracted to fill those prescriptions generated by the specific website that the customer placed their request from.