Complaint Review: Frontier Pools Texas & BW Pool Installers - Humble Texas

From: bwpoolinstallers Sent: Jun 29, 2009 9:55 AM To: sherry Subject: RE: Reply - Sherry Hi, Thank you for the response. Thank you for the pictures. What day is good to schedule the adjustment? Also, we need to know the nature of the problem with the liner. If you have a picture of that, please forward it as well, so that it can be handled on the same day. There are no issues with the distance between skimmer and main drain, only difference of opinion. The proper plumbing was installed. The Durabottom is a much thicker lining than the standard black plastic (equivalent to a trash bag) that most installers use when installing with sand. The DuraBottom lining blocks vegetation. This is what you have installed on your pool site. (shown in your pictures) After viewing your pictures, you can rest assured that the pool will not fall down. The pool is positioned (and leveled) on the ground with thousands of gallons of water weight. The adjustments will be made to the pads to align with the posts. Our experienced installer will handle this matter and will take photographs of before and after as well. A Satisfactory completion form must be signed after adjustments are made. That form will be turned over to Hoffinger Industries. We offered a 30 day labor warranty. Please refer to your Customer Agreement and Warranty form, this may have already expired. Fran M.

BW POOL INSTALLERS AND FRONTIER POOL TEXAS WILL NOT FIX MY POOL, IT NEED TO BE TAKEN DOWN AND RELEVEL. THIS COMPANY SAYING IM ASKING FOR A FREEBIE OMG PLEASE I PAID IN CASH UP FRONT. AND NO FRAN IM NOT POOR I HAVE A JOB. MOST COMPANY'S DON"T ASK MONEY UP FRONT THE DO THERE JOBS. NEXT IM POSTING PICTURE'S OF THIS POOL JUST TO SHOW WHAT KIND OF POOL I HAVE. AND YES I WILL BE POST ON THE CRAIGSLIST TO. IM ASKING YOU TO REDO THIS WHOLE POOL. AND PLEASE KEEP DRAMA OUT I REALLY DON'T CARE. SHERRY

We have never asked for anything free. We have never harassed Frontier Pools, Bobby or Fran Mccullah. We have never defamed Frontier Pools, Bobby or Fran Mccullah. We paid for the product up front in cash. We have never had any second thoughts about buying a pool, just the company, (Frontier Pools) and people, (Bobby and Fran Mccullah). We did put down your house but not because it's a bad house but because we thought you had a business location and showroom or something to do with pools according to your website. Are we poor? It costs 30.00 to file in small claims court and 65.00 to serve you. We spent more on the professional pool installers report. The only business assets you have is an old dodge single cab flatbed truck, an old sod cutter and some shovels, (one of them mine). As far as profanity Sherry said I will sue your a*s but that pales in comparison to Tell Bryan to go fu*k himself that Bobby Mccullah said to Sherry. Frontier Pools is a dealer for Hoffinger Industries which sells both Lomart pools and Doughboy pools. When we purchased our Lomart pool and installation from Frontier pools we thought we were buying from a big company and would not have any problems with getting our pool and them installing the pool, our first huge mistake! The second mistake was when we paid 700.00 in cash for Frontier Pools to order the pool, and then an additional 2193.25.00 in cash, that was the total amount and within seven days according to the contract they would install the pool. And then the excuses began and then they whipped out their favorite words, Harassment and Defamation of character. We contacted Hofinger Industries and finally Bobby brought over some of the parts for the pool. When we asked where the rest of the parts were Fran with Frontier Pools stated I guess you want to install the pool yourself and they would not turn over the rest of the parts until we sign another contract waving our installation and money being returned to us. We contacted Humble Police Department and they went over with us to Frontier pools, which is Bobby and Fran McCullahs house/business to discuss the matter. This is when we found out from the police that they considered this a civil matter and not theft and we would have to take Bobby and Fran to court and even if we get a judgment we would not get reimbursed for damages because they have nothing. So we contacted Hoffinger Industries, The BBB. Texas Attorney General and the Rip-off Report. Fran and Bobby decided to be nice after they spoke with there legal counsel to install the pool. I noticed some problems immediately and the more I looked the more problems were seen. I called a professional installer and he looked at everything then asked when it was installed and I told him less than three weeks. I told him to write a report and an estimate on what it would take to correct the problems. (1) The pool needs to be taken down the ground leveled correctly and he stated that what Bobby and Fran sold us was not a Dura-bottom and was too thin to do the job. (2)The liner was installed incorrect and will need to be replaced. He also noted among other things that the frame supports were never placed on the concrete blocks and the skimmer was too far from the main drain. (Should be 3 feet instead of 10 feet from the pump) The frame at the bottom in two places is folding under the pool and the side wall is bending with it. When you measure the outside diameter top of the pool it is out of round meaning that in places around the pool it is plus or minus six inches. When you measure the frame posts they are plus or minus six inches meaning some are in and some are out. When you check the water height it is three inches higher on one side. The pool bottom is not flat whatsoever with what appear to be sharp rocks and the bricks that should be under the frame posts. Of the sixteen frame posts eight are partially on the bricks, three are under the liner, three are inches away from the frame posts and the rest are less than one third on the posts. We are asking Frontier Pools (Bobby and Fran McCullah) to correct these problems. We are not asking for anything free just to do the job they were paid to do. Below you will find the two Email responses we received from Frontier Pools and one from Hoffinger. Regards, Bryan After viewing your pictures, you can rest assured that the pool will not fall down. The pool is positioned (and leveled) on the ground with thousands of gallons of water weight. The adjustments will be made to the pads to align with the posts. Our experienced installer will handle this matter and will take photographs of before and after as well. A Satisfactory completion form must be signed after adjustments are made. That form will be turned over to Hoffinger Industries. We offered a 30 day labor warranty. Please refer to your Customer Agreement and Warranty form, this may have already expired. Fran M. Attention: Sherry First of all, i would like to know the exact reason for your complaint. Is your pool falling down? In your message that you left on our voicemail June 16, 2009 at 2:41 pm, you stated that the liner was "gone". What exactly do you mean by that? You began to raise your voice and use profanity and made your threat (i have saved your message), but you have not given your exact problem. You have an opinion from another person. Do you have that in writing? Ok. Bobby was on the job, he personally had his hands on this installation. He is a professional, and he installed your pool. Your ground was leveled, the hard bottom was put down, the posts were on the concrete pads. The hard bottom is a term that can differ in this business. It's a polyresin sheeting that we lay down on the ground. Its not soft - its flexible plastic. I do not know what your other professional offers, but this is what we sell. And it works. It seems to me like you want to take legal action, as this is what you stated on our voicemail. Sherry, you have that right. You have called the police to our house, made threats before these, and so on. So, quite frankly, i am not surprised. Bobby installed your pool in spite of all this. What is it that you want? And please, enough of the calls already, i will keep that message for the record. And i will forward the message to Hoffinger as well. Please advise. Fran McCullah Sherry, As I am sure you already know Hoffinger Ind. did not install your pool. We are in no way associated with any installation of a pool on your property, therefore we are sorry that there is a problem between you and Frontier Pools but Hoffinger did not sell you the pool, install the pool and supplied a pool that was complete in every way to Frontier Pools. Sherry I have talked to Mr. McCullah and his wife, Fran, and have done everything in my power to make sure that your pool was installed. There seems to be some difference of opinion between you and Frontier but Hoffinger is in now way involved with that situation. We have done nothing wrong and will defend ourselves in court if need be. I would be very happy to provide you with a copy of the warranty and installation instructions that came with your pool so that you may be reminded that Hoffinger states very plainly in those pages that Hoffinger is in no way affiliated with any installation and that you must be completely satisfied with the installation before you approve the installation. As far as Hoffinger is concerned, your not happy with the installation and that is with the installation crew who did your pool, namely Frontier Pools and not Hoffinger Ind. Cordially, Danny Cargile

We have never asked for anything free. We have never harassed Frontier Pools, Bobby or Fran Mccullah. We have never defamed Frontier Pools, Bobby or Fran Mccullah. We paid for the product up front in cash. We have never had any second thoughts about buying a pool, just the company, (Frontier Pools) and people, (Bobby and Fran Mccullah). We did put down your house but not because it's a bad house but because we thought you had a business location and showroom or something to do with pools according to your website. Are we poor? It costs 30.00 to file in small claims court and 65.00 to serve you. We spent more on the professional pool installers report. The only business assets you have is an old dodge single cab flatbed truck, an old sod cutter and some shovels, (one of them mine). As far as profanity Sherry said I will sue your a*s but that pales in comparison to Tell Bryan to go fu*k himself that Bobby Mccullah said to Sherry. Frontier Pools is a dealer for Hoffinger Industries which sells both Lomart pools and Doughboy pools. When we purchased our Lomart pool and installation from Frontier pools we thought we were buying from a big company and would not have any problems with getting our pool and them installing the pool, our first huge mistake! The second mistake was when we paid 700.00 in cash for Frontier Pools to order the pool, and then an additional 2193.25.00 in cash, that was the total amount and within seven days according to the contract they would install the pool. And then the excuses began and then they whipped out their favorite words, Harassment and Defamation of character. We contacted Hofinger Industries and finally Bobby brought over some of the parts for the pool. When we asked where the rest of the parts were Fran with Frontier Pools stated I guess you want to install the pool yourself and they would not turn over the rest of the parts until we sign another contract waving our installation and money being returned to us. We contacted Humble Police Department and they went over with us to Frontier pools, which is Bobby and Fran McCullahs house/business to discuss the matter. This is when we found out from the police that they considered this a civil matter and not theft and we would have to take Bobby and Fran to court and even if we get a judgment we would not get reimbursed for damages because they have nothing. So we contacted Hoffinger Industries, The BBB. Texas Attorney General and the Rip-off Report. Fran and Bobby decided to be nice after they spoke with there legal counsel to install the pool. I noticed some problems immediately and the more I looked the more problems were seen. I called a professional installer and he looked at everything then asked when it was installed and I told him less than three weeks. I told him to write a report and an estimate on what it would take to correct the problems. (1) The pool needs to be taken down the ground leveled correctly and he stated that what Bobby and Fran sold us was not a Dura-bottom and was too thin to do the job. (2)The liner was installed incorrect and will need to be replaced. He also noted among other things that the frame supports were never placed on the concrete blocks and the skimmer was too far from the main drain. (Should be 3 feet instead of 10 feet from the pump) The frame at the bottom in two places is folding under the pool and the side wall is bending with it. When you measure the outside diameter top of the pool it is out of round meaning that in places around the pool it is plus or minus six inches. When you measure the frame posts they are plus or minus six inches meaning some are in and some are out. When you check the water height it is three inches higher on one side. The pool bottom is not flat whatsoever with what appear to be sharp rocks and the bricks that should be under the frame posts. Of the sixteen frame posts eight are partially on the bricks, three are under the liner, three are inches away from the frame posts and the rest are less than one third on the posts. We are asking Frontier Pools (Bobby and Fran McCullah) to correct these problems. We are not asking for anything free just to do the job they were paid to do. Below you will find the two Email responses we received from Frontier Pools and one from Hoffinger. Regards, Bryan After viewing your pictures, you can rest assured that the pool will not fall down. The pool is positioned (and leveled) on the ground with thousands of gallons of water weight. The adjustments will be made to the pads to align with the posts. Our experienced installer will handle this matter and will take photographs of before and after as well. A Satisfactory completion form must be signed after adjustments are made. That form will be turned over to Hoffinger Industries. We offered a 30 day labor warranty. Please refer to your Customer Agreement and Warranty form, this may have already expired. Fran M. Attention: Sherry First of all, i would like to know the exact reason for your complaint. Is your pool falling down? In your message that you left on our voicemail June 16, 2009 at 2:41 pm, you stated that the liner was "gone". What exactly do you mean by that? You began to raise your voice and use profanity and made your threat (i have saved your message), but you have not given your exact problem. You have an opinion from another person. Do you have that in writing? Ok. Bobby was on the job, he personally had his hands on this installation. He is a professional, and he installed your pool. Your ground was leveled, the hard bottom was put down, the posts were on the concrete pads. The hard bottom is a term that can differ in this business. It's a polyresin sheeting that we lay down on the ground. Its not soft - its flexible plastic. I do not know what your other professional offers, but this is what we sell. And it works. It seems to me like you want to take legal action, as this is what you stated on our voicemail. Sherry, you have that right. You have called the police to our house, made threats before these, and so on. So, quite frankly, i am not surprised. Bobby installed your pool in spite of all this. What is it that you want? And please, enough of the calls already, i will keep that message for the record. And i will forward the message to Hoffinger as well. Please advise. Fran McCullah Sherry, As I am sure you already know Hoffinger Ind. did not install your pool. We are in no way associated with any installation of a pool on your property, therefore we are sorry that there is a problem between you and Frontier Pools but Hoffinger did not sell you the pool, install the pool and supplied a pool that was complete in every way to Frontier Pools. Sherry I have talked to Mr. McCullah and his wife, Fran, and have done everything in my power to make sure that your pool was installed. There seems to be some difference of opinion between you and Frontier but Hoffinger is in now way involved with that situation. We have done nothing wrong and will defend ourselves in court if need be. I would be very happy to provide you with a copy of the warranty and installation instructions that came with your pool so that you may be reminded that Hoffinger states very plainly in those pages that Hoffinger is in no way affiliated with any installation and that you must be completely satisfied with the installation before you approve the installation. As far as Hoffinger is concerned, your not happy with the installation and that is with the installation crew who did your pool, namely Frontier Pools and not Hoffinger Ind. Cordially, Danny Cargile

We have never asked for anything free. We have never harassed Frontier Pools, Bobby or Fran Mccullah. We have never defamed Frontier Pools, Bobby or Fran Mccullah. We paid for the product up front in cash. We have never had any second thoughts about buying a pool, just the company, (Frontier Pools) and people, (Bobby and Fran Mccullah). We did put down your house but not because it's a bad house but because we thought you had a business location and showroom or something to do with pools according to your website. Are we poor? It costs 30.00 to file in small claims court and 65.00 to serve you. We spent more on the professional pool installers report. The only business assets you have is an old dodge single cab flatbed truck, an old sod cutter and some shovels, (one of them mine). As far as profanity Sherry said I will sue your a*s but that pales in comparison to Tell Bryan to go fu*k himself that Bobby Mccullah said to Sherry. Frontier Pools is a dealer for Hoffinger Industries which sells both Lomart pools and Doughboy pools. When we purchased our Lomart pool and installation from Frontier pools we thought we were buying from a big company and would not have any problems with getting our pool and them installing the pool, our first huge mistake! The second mistake was when we paid 700.00 in cash for Frontier Pools to order the pool, and then an additional 2193.25.00 in cash, that was the total amount and within seven days according to the contract they would install the pool. And then the excuses began and then they whipped out their favorite words, Harassment and Defamation of character. We contacted Hofinger Industries and finally Bobby brought over some of the parts for the pool. When we asked where the rest of the parts were Fran with Frontier Pools stated I guess you want to install the pool yourself and they would not turn over the rest of the parts until we sign another contract waving our installation and money being returned to us. We contacted Humble Police Department and they went over with us to Frontier pools, which is Bobby and Fran McCullahs house/business to discuss the matter. This is when we found out from the police that they considered this a civil matter and not theft and we would have to take Bobby and Fran to court and even if we get a judgment we would not get reimbursed for damages because they have nothing. So we contacted Hoffinger Industries, The BBB. Texas Attorney General and the Rip-off Report. Fran and Bobby decided to be nice after they spoke with there legal counsel to install the pool. I noticed some problems immediately and the more I looked the more problems were seen. I called a professional installer and he looked at everything then asked when it was installed and I told him less than three weeks. I told him to write a report and an estimate on what it would take to correct the problems. (1) The pool needs to be taken down the ground leveled correctly and he stated that what Bobby and Fran sold us was not a Dura-bottom and was too thin to do the job. (2)The liner was installed incorrect and will need to be replaced. He also noted among other things that the frame supports were never placed on the concrete blocks and the skimmer was too far from the main drain. (Should be 3 feet instead of 10 feet from the pump) The frame at the bottom in two places is folding under the pool and the side wall is bending with it. When you measure the outside diameter top of the pool it is out of round meaning that in places around the pool it is plus or minus six inches. When you measure the frame posts they are plus or minus six inches meaning some are in and some are out. When you check the water height it is three inches higher on one side. The pool bottom is not flat whatsoever with what appear to be sharp rocks and the bricks that should be under the frame posts. Of the sixteen frame posts eight are partially on the bricks, three are under the liner, three are inches away from the frame posts and the rest are less than one third on the posts. We are asking Frontier Pools (Bobby and Fran McCullah) to correct these problems. We are not asking for anything free just to do the job they were paid to do. Below you will find the two Email responses we received from Frontier Pools and one from Hoffinger. Regards, Bryan After viewing your pictures, you can rest assured that the pool will not fall down. The pool is positioned (and leveled) on the ground with thousands of gallons of water weight. The adjustments will be made to the pads to align with the posts. Our experienced installer will handle this matter and will take photographs of before and after as well. A Satisfactory completion form must be signed after adjustments are made. That form will be turned over to Hoffinger Industries. We offered a 30 day labor warranty. Please refer to your Customer Agreement and Warranty form, this may have already expired. Fran M. Attention: Sherry First of all, i would like to know the exact reason for your complaint. Is your pool falling down? In your message that you left on our voicemail June 16, 2009 at 2:41 pm, you stated that the liner was "gone". What exactly do you mean by that? You began to raise your voice and use profanity and made your threat (i have saved your message), but you have not given your exact problem. You have an opinion from another person. Do you have that in writing? Ok. Bobby was on the job, he personally had his hands on this installation. He is a professional, and he installed your pool. Your ground was leveled, the hard bottom was put down, the posts were on the concrete pads. The hard bottom is a term that can differ in this business. It's a polyresin sheeting that we lay down on the ground. Its not soft - its flexible plastic. I do not know what your other professional offers, but this is what we sell. And it works. It seems to me like you want to take legal action, as this is what you stated on our voicemail. Sherry, you have that right. You have called the police to our house, made threats before these, and so on. So, quite frankly, i am not surprised. Bobby installed your pool in spite of all this. What is it that you want? And please, enough of the calls already, i will keep that message for the record. And i will forward the message to Hoffinger as well. Please advise. Fran McCullah Sherry, As I am sure you already know Hoffinger Ind. did not install your pool. We are in no way associated with any installation of a pool on your property, therefore we are sorry that there is a problem between you and Frontier Pools but Hoffinger did not sell you the pool, install the pool and supplied a pool that was complete in every way to Frontier Pools. Sherry I have talked to Mr. McCullah and his wife, Fran, and have done everything in my power to make sure that your pool was installed. There seems to be some difference of opinion between you and Frontier but Hoffinger is in now way involved with that situation. We have done nothing wrong and will defend ourselves in court if need be. I would be very happy to provide you with a copy of the warranty and installation instructions that came with your pool so that you may be reminded that Hoffinger states very plainly in those pages that Hoffinger is in no way affiliated with any installation and that you must be completely satisfied with the installation before you approve the installation. As far as Hoffinger is concerned, your not happy with the installation and that is with the installation crew who did your pool, namely Frontier Pools and not Hoffinger Ind. Cordially, Danny Cargile

We have never asked for anything free. We have never harassed Frontier Pools, Bobby or Fran Mccullah. We have never defamed Frontier Pools, Bobby or Fran Mccullah. We paid for the product up front in cash. We have never had any second thoughts about buying a pool, just the company, (Frontier Pools) and people, (Bobby and Fran Mccullah). We did put down your house but not because it's a bad house but because we thought you had a business location and showroom or something to do with pools according to your website. Are we poor? It costs 30.00 to file in small claims court and 65.00 to serve you. We spent more on the professional pool installers report. The only business assets you have is an old dodge single cab flatbed truck, an old sod cutter and some shovels, (one of them mine). As far as profanity Sherry said I will sue your a*s but that pales in comparison to Tell Bryan to go fu*k himself that Bobby Mccullah said to Sherry. Frontier Pools is a dealer for Hoffinger Industries which sells both Lomart pools and Doughboy pools. When we purchased our Lomart pool and installation from Frontier pools we thought we were buying from a big company and would not have any problems with getting our pool and them installing the pool, our first huge mistake! The second mistake was when we paid 700.00 in cash for Frontier Pools to order the pool, and then an additional 2193.25.00 in cash, that was the total amount and within seven days according to the contract they would install the pool. And then the excuses began and then they whipped out their favorite words, Harassment and Defamation of character. We contacted Hofinger Industries and finally Bobby brought over some of the parts for the pool. When we asked where the rest of the parts were Fran with Frontier Pools stated I guess you want to install the pool yourself and they would not turn over the rest of the parts until we sign another contract waving our installation and money being returned to us. We contacted Humble Police Department and they went over with us to Frontier pools, which is Bobby and Fran McCullahs house/business to discuss the matter. This is when we found out from the police that they considered this a civil matter and not theft and we would have to take Bobby and Fran to court and even if we get a judgment we would not get reimbursed for damages because they have nothing. So we contacted Hoffinger Industries, The BBB. Texas Attorney General and the Rip-off Report. Fran and Bobby decided to be nice after they spoke with there legal counsel to install the pool. I noticed some problems immediately and the more I looked the more problems were seen. I called a professional installer and he looked at everything then asked when it was installed and I told him less than three weeks. I told him to write a report and an estimate on what it would take to correct the problems. (1) The pool needs to be taken down the ground leveled correctly and he stated that what Bobby and Fran sold us was not a Dura-bottom and was too thin to do the job. (2)The liner was installed incorrect and will need to be replaced. He also noted among other things that the frame supports were never placed on the concrete blocks and the skimmer was too far from the main drain. (Should be 3 feet instead of 10 feet from the pump) The frame at the bottom in two places is folding under the pool and the side wall is bending with it. When you measure the outside diameter top of the pool it is out of round meaning that in places around the pool it is plus or minus six inches. When you measure the frame posts they are plus or minus six inches meaning some are in and some are out. When you check the water height it is three inches higher on one side. The pool bottom is not flat whatsoever with what appear to be sharp rocks and the bricks that should be under the frame posts. Of the sixteen frame posts eight are partially on the bricks, three are under the liner, three are inches away from the frame posts and the rest are less than one third on the posts. We are asking Frontier Pools (Bobby and Fran McCullah) to correct these problems. We are not asking for anything free just to do the job they were paid to do. Below you will find the two Email responses we received from Frontier Pools and one from Hoffinger. Regards, Bryan After viewing your pictures, you can rest assured that the pool will not fall down. The pool is positioned (and leveled) on the ground with thousands of gallons of water weight. The adjustments will be made to the pads to align with the posts. Our experienced installer will handle this matter and will take photographs of before and after as well. A Satisfactory completion form must be signed after adjustments are made. That form will be turned over to Hoffinger Industries. We offered a 30 day labor warranty. Please refer to your Customer Agreement and Warranty form, this may have already expired. Fran M. Attention: Sherry First of all, i would like to know the exact reason for your complaint. Is your pool falling down? In your message that you left on our voicemail June 16, 2009 at 2:41 pm, you stated that the liner was "gone". What exactly do you mean by that? You began to raise your voice and use profanity and made your threat (i have saved your message), but you have not given your exact problem. You have an opinion from another person. Do you have that in writing? Ok. Bobby was on the job, he personally had his hands on this installation. He is a professional, and he installed your pool. Your ground was leveled, the hard bottom was put down, the posts were on the concrete pads. The hard bottom is a term that can differ in this business. It's a polyresin sheeting that we lay down on the ground. Its not soft - its flexible plastic. I do not know what your other professional offers, but this is what we sell. And it works. It seems to me like you want to take legal action, as this is what you stated on our voicemail. Sherry, you have that right. You have called the police to our house, made threats before these, and so on. So, quite frankly, i am not surprised. Bobby installed your pool in spite of all this. What is it that you want? And please, enough of the calls already, i will keep that message for the record. And i will forward the message to Hoffinger as well. Please advise. Fran McCullah Sherry, As I am sure you already know Hoffinger Ind. did not install your pool. We are in no way associated with any installation of a pool on your property, therefore we are sorry that there is a problem between you and Frontier Pools but Hoffinger did not sell you the pool, install the pool and supplied a pool that was complete in every way to Frontier Pools. Sherry I have talked to Mr. McCullah and his wife, Fran, and have done everything in my power to make sure that your pool was installed. There seems to be some difference of opinion between you and Frontier but Hoffinger is in now way involved with that situation. We have done nothing wrong and will defend ourselves in court if need be. I would be very happy to provide you with a copy of the warranty and installation instructions that came with your pool so that you may be reminded that Hoffinger states very plainly in those pages that Hoffinger is in no way affiliated with any installation and that you must be completely satisfied with the installation before you approve the installation. As far as Hoffinger is concerned, your not happy with the installation and that is with the installation crew who did your pool, namely Frontier Pools and not Hoffinger Ind. Cordially, Danny Cargile

Frontier Pools is an established, reputable company that applies Christian values in it's business activities. Any company that conducts business with the public - even those with established business activities and a record of customer satisfaction - is subject to criticism or unfounded accusations and complaints, particularly from customers who may not want to pay for the product after they have received it, in other words, attempting to get something for nothing, or those who may have second-thoughts after purchase and want to get a refund, but can't. It happens with almost every business, in every industry. Frontier Pools made a good faith effort to correct the problems relating to installation, even after the stated thirty-day labor warranty had expired. We sent them more than one email in an effort to schedule a time for a technician and support crew to go to the customer site and repair the problem(s), however the customer who intiated this complaint did not respond. We have all of the documentation as record of steps that we took. Instead, they opted to post derogatory remarks on Rip Off report (and possibly other consumer advocacy websites), as well as to our manufacturer/distributor. We wish they had not done so, but they did. It is what is. As for pricing - we do publish pricing in our advertisements on classified ads. This pricing may differ from the pricing on our site due to update in pricing from the manufacturer, web site specials, and other reasons. We can keep the pricing on our web site updated, but in some cases cannot go out and change the pricing in our advertisements that have already been published, either in print or on the classified website. Frontier Pools, and both Bobby McCullah and Fran McCullah, have numerous customers and personal associates who will willing provide positive references as to business practices, customer satisfaction, and individual character. In fact, many of these have stated that they would be willing to testify in legal proceedings, should these become necessary. We regret that this customer has chosen to pursue such a course of action, and will follow through with legal action to protect our name and reputation. However, we would prefer for the customer to contact us in response to our efforts, and allow us to address the issues with the pool, particularly as these relate to installation, even though the labor warranty has expired. It is our desire to insure that the customer is satisfied.

We have responded to your emails and postings. There has been no answer as to when is a good time for the repair.

Frontier Pools Texas & BW Pool Installer Bobby McCullah & Fran McCullah Date 06/28/09 Time: 11:15 am We have contacted Fran and Bobby to look at the pool and they refuse to look at the pool, they can only use there drama as an excuse not to honor the contract. When you sell and install a product and a customer says there is a problem you apologize then you go out and fix it. Fran and Bobby have no intension of fixing it and they know what is wrong with it because they did it intentionally. After almost four months of waiting and wondering, (While holding the full payment in cash they demanded up front) if Bobby and Fran would install the pool and excuse after excuse and promises to install then not showing up and not calling and not answering there phone they finally decided they would be nice and install the pool. I noticed some problems immediately and the more I looked the more problems were seen. I called a professional installer to get a second opinion and had him look without me saying anything. He looked at everything then asked when it was installed and I told him less than three weeks. I told him to write a report and an estimate on what it would take to correct the problems. The pool needs to be taken down the the ground leveled correctly and he stated that what Bobby and Fran sold us was not a Dura-bottom and was too thin to do the job and the liner was installed incorrect. He also noted among other things that frame supports were never placed on the concrete blocks and the skimmer was too far from the main drain. (should be 3 feet instead of 10 feet)

This whole site is a scam. We have to pay to remove your garbage?? You chose a top notch company let me tell ya. See you in court Sherry. Fran

You do not get things for free just because you complain and post trash online. Sherry and Brian - what else do you want? We did not criticize your home. Your poor outlook is worse than my house. By the way, we have restored our home - we bought it to fix it up - that's our business. You cannot demand anything else from us. Your boyfriend Brian watched the installation of your pool. He had no complaints. Do you really need your pool for free? It seems that maybe you made a poor decision because you could not afford the pool to begin with. Regardless, you have your pool and your installation and yet you still want more. It's an above ground pool. Goodness.

Sherry, You have your product. You have your installation. You wanted to make small payments because you couldn't afford this pool. Bobby worked with you on your payment, and obviously when you order something, you have to pay for it. You have tried to bully your way around. You tried to blame us for your personal problems. You tried to demand an installation after rain. You called our business contact - no problem, you have cut us down to the police, to Hoffinger, online. All because your boyfriend didnt want you to purchase this pool. You even stated that he was going to kick you and your daughter out because of your decision. Well, those are personal problems. You are extremely low class for posting garbage like this. Our home business may be small, but this is where i live and my kids live. I have more decency for the We have not done anything to you. You are spiteful and looking to get something for free. I have sent all of this to my attorney. I explained to you before that i will take you to court for defamation of character. We did not take your money and run. You are lawsuit happy. You called the other day cursing and declaring your taking us to court. Well so be it. By the way, that cost money too. Fran M.

FRONTIER POOLS TEXAS & BW POOL INSTALLER (BOBBY MCCULLAH WILL RIP YOU OFF. PLEASE PLEASE DON'T BUT THIS SCAMMER HE WILL COME TO YOUR HOME AND ASK MONEY UP FORNT AND THAT THE LAST YOU WILL EVER HEAR FROM HIM. HE WILL LIE TO COVER UP HIS STORY. PLEASE DONT BUY FROM THE SCAMMER HE TRYING NOW TO SELL TUFF POOL NOW THAT BUNCH OF BS TO YOU SCAMMER. HE A DEALER FOR HOFFINGER IN ARKANSAS. BUT STILL WILL TAKE YOUR MONEY AND RUN TRUST ME HE TOOK MINE.