Ashley
Springfield,#2Consumer Comment
Tue, August 11, 2009
Why should they believe you that you didn't tamper with the hard drive? You are asking them to believe you with no proof. You are accusing one of their employees of swapping out a broken hard drive for your good one. Put yourself in their shoes. A customer buys an XBox, takes it home, takes out the good hard drive to fix their broken one, puts the broken one back in the new one and returns it to the store. That store has NO way of knowing that you did not do it. So yes, you are correct, ALWAYS check the serial numbers before you leave the store. The fact that microsoft fixed it, that was the proper route to take. No one was ripped off here.