- Report: #550002
Complaint Review: Fry's Electronics - webster Texas
Reported By:
Sean -
Seabrook, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Fry's Electronics
81300 Gulf Freeway webster, 77598 Texas, United States of America
Phone:
(281) 338-1762
Web:
frys.com
Categories:
Business Rating:
(0)
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Fry's Electronics Sold me a broken TV, dishonest exchange policy, won't refund my money, Sells broken equipment webster, Texas
On Dec 22, I purchased a 54" Panasonic plasma TV from Fry's Electronics in Webster Tx. Of course they tried to sell me the $250 installation package, and the $350 extra warranty. I declined. The box was in good shape, so I never thought to open it at the store.
Took it home and opened the box. There was a good size dent in the top of the TV, about 1/3 the distance from the right side. The upper right quadrant of the screen was also broken in. No other apparent damage. I immediately took it back to the store to exchange it.
They filed a "concealed damage" claim with the manufacturer and 2 days later told me Panasonic refused to replace the TV. Fry's claims they are not responsible for the damage, since the box is in good shape it couldn't have happened at the store.
I'm trying to schedule one more meeting with them to get it replaced before I file a small-claims suit against them.
Took it home and opened the box. There was a good size dent in the top of the TV, about 1/3 the distance from the right side. The upper right quadrant of the screen was also broken in. No other apparent damage. I immediately took it back to the store to exchange it.
They filed a "concealed damage" claim with the manufacturer and 2 days later told me Panasonic refused to replace the TV. Fry's claims they are not responsible for the damage, since the box is in good shape it couldn't have happened at the store.
I'm trying to schedule one more meeting with them to get it replaced before I file a small-claims suit against them.
1 Updates & Rebuttals
Lisa
Oceanside,California,
USA
similar happened to me
#2Consumer Comment
Tue, June 07, 2016
Their policy has not changed. I just brought home a new 40 inch sony tv today. The screened was cracked internally and couldn't be seen until I turned it on. Thought a quick exchange would do it. Not with this company. They filed one of those claims and sent the tv back home with me. I suspect the claim will be rejected.
My next avenue will be a credit card company claim. If that doesn't work out, small claims lawsuit.
