Complaint Review: FSNB Fort Sill National Bank - Fort Sill Oklahoma

I like several people with the bank. But what kind of bank has a branch manager walking around in bare feet and I have found issues with all my statements. When I sent them a detailed report stating that I needed information regarding the charges...this is what they answered. "In regards to the extensive reseach you are asking the bank to conduct in regards to transaction posting to your account from Oct 7, 2008 until today. The fee for this service will be $15.00. Please be advaise that if you require additional research that is considered extensive research on account. The cost will be $15.00 an hour. If you have any additional questions please contact Bookkeepign at 800-749-4583 ext 2744. Thank you Gwendolyn Brown Operations Officer Bookkeeping " They want to charge me by the hour to review "mistakes" they made? Are you kidding me? At first I was wondering if I was going to leave. Now I kow I am leaving. Plus, they clearly do not have much education. They can't even use spell check...lol.

I completely understand your aggravations. I too have been irritated by many of the "uneducated" things that have gone on. But I do want to say a couple of things about them. I am not a person who "has" to bank with them. I have two other banks and have no issue with opening a bank account. I have a business and personal account with them but they are closer to where I am and have longer banking hours. The branch managers in the two branches I go to and their staff have always been kind. Not the most professional but always very sweet. One branch manager walks around in her bare feet...lol. It isn't the classiest bank by far. I was frustrated with the corporate office for certain things that was just basic common sense. One of the tellers (Royce) told me to contact a VP, gave me her name and number (even her cell) and asked if I could please talk with her before leaving. This VP (I am horrible with names but she is AWESOME) ironically was in my State because she takes the time to travel to each branch and is dedicated to providing excellence. She fixed my issues I'd say within a week. I really enjoyed working with her. She is professional, kind, on task and presents herself very well. Yes, it seems to take forever to make a simple deposit. For me, this is because they are verifying available amounts and once verified, the amount of the check/s are credited to my account immediately. I have noticed A LOT that suspicious amounts are taken from the account and then later on mysteriously come back. I ask about them and they say it is an error. (They must do a lot of errors each month!) This bugs the heck out of me. I have also filed dispute charges and gave them to documentation but never got my money back. This has been an ongoing thing. I also get several account service fees without any explanation. $45 here, $15 there, $6, $1, and so on. SEVERAL a month! Again, no explanations. Overall, I do keep these accounts open with minimum amounts because I do get the checks credited right away and they have longer hours so if I write a check to someone who worked for me, they can cash it easier. But it still doesn't seem worth it to me to keep my accounts with them. I am embarrassed each time I have to go to the branches because they are not the most professional and it does seem that many scummy people bank there and I don't want to be associated with that. I am considering leaving but I would like to get my disputed funds back.