- Report: #270635
Complaint Review: Fun Stop Toys - San Diego California
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Author Confirmed
Why?
Fun Stop Toys
7929 Silverton Avenue, Suite 612 San Diego, 92126 California, U.S.A.
Phone:
858-578-3700
Web:
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Fun Stop Toys BAIT AND SWITCH - This company is unethical, liars, and will steal your money Ripoff San Diego California
This vendor used the typical bait and switch. After purchasing a product in which the casing was damaged, I inquired about a return twice via email, the second time I followed up with a phone call to 1-866-504-TOYS. There, a service person confirmed it was Fun Stop Toys and I proceeded to explain my situation. The person told me specifically that I should return the product immediately in order to get a replacement. So I did.
Once this was done, the company then decided to send me an email stating that they would not take this piece back, and that I was out of luck knowing the product was sent back already. I sent the product with delivery confirmation, and explained to the person that this was not the policy I was told over the phone, and he told me it did not matter, and would not even give me a refund despite the fact he knew the product was returned.
John
Mendon, Massachusetts
U.S.A.
Once this was done, the company then decided to send me an email stating that they would not take this piece back, and that I was out of luck knowing the product was sent back already. I sent the product with delivery confirmation, and explained to the person that this was not the policy I was told over the phone, and he told me it did not matter, and would not even give me a refund despite the fact he knew the product was returned.
John
Mendon, Massachusetts
U.S.A.
