- Report: #566887
Complaint Review: Funding*Hubhealthy Reno NV - Reno Nevada
Reported By:
Dick Schaefer -
Niceville, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Funding*Hubhealthy Reno NV
Never provided Reno, never prov Nevada, United States of America
Phone:
Web:
www.Fitfacroty.com
Categories:
Business Rating:
(0)
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Funding*Hubhealthy, FitFactory.com, fit-fac.com,8664071022 NV, HUBHEALTHY8887714533 , etc. Fitness/diet pills, follow-on on-line fitness services. Reno, Nevada
Original purchase of "Aside" at a reduced price in 2008. Request for additional purchase at regular price turned down and cancellation of the use of this company (terminated). Agent involved said that he had taken care of this request. Then over the next year we saw charges on our same credit card for this company. A second call was made and we were told that originally we has signed (actually checked a box) that continued their online service. We again requested termination of this service. Then this year we noticed the return of this charge under a new name. We immediately found that we had missed new charges in 2009 after the name of the company had been changed. I requested again to get this service stopped and a refund granted for 2009 charges. The agent was only able to refund up to 6 months. We are still owed back charges for services not rendered or used of $239.60. This scam is really insideous with the changes of the company names to conceal the charges at different intervals. It appears from other ripoff reports that this is a thing that has been happening to many people.
3 Updates & Rebuttals
Dick Schaefer
Niceville,Florida,
United States of America
Final Resolution with HubHealthy.com
#2Author of original report
Thu, February 25, 2010
I have now received a check for $239.60 for charges for services we did not use. While the length of the time involved was more that 8 months, we accepted an 8 month refund settlement to end the open membership charges that were overlooked. We accepted responsibility for not catching the opening of a membership when receiving a reduced price for the dietary product called "Aside". We still do not think that this process of signing people up for membership by not checking something on a form is not proper. We suggest to Hubhealthy that the form be made more clear to potential customers so that this will not occur in the future. This closes our report unless the charges appear on next months charge card again.
I would like to thank the Rip Off site for having information on this company that helped us get into contact with Hub Healthy. You have provided a needed and helpful service.
d**k Schaefer, Niceville, FL
Customer Service Administrator
St. George,Utah,
USA
Resolution Offer
#3UPDATE Employee
Wed, February 17, 2010
Our
company represents some of the Fit Factory programs which may show on a billing
statement as Hubhealthy or fit-fac.com. Fit Factory is a companion program that
comes with various online health products or dietary supplements and I
apologize for any misunderstanding that might have occurred when the product
was purchased online.
I would just like to clarify, that by calling to cancel the Acai product, this did not cancel the Fit Factory portion of the offer we are a separate company - and our customer service # was provided on the order page, in the terms and conditions and in the confirmation email we sent at the time the order was placed. The first contact our company received was on the same day this complaint was filed but because we do understand that misunderstandings can occur, and our company strives to give the highest standard of quality customer service, we have made contact with the customer and have been able to resolve their concerns.
Customer Service for Fit Factory can be reached at 866-407-1022. If you are
another customer that is reading this and you have already tried customer
service, but feel that we have failed you in some way or you feel you weren't
treated fairly, please call me directly at 435-773-1795 or email me at
[email protected] and I will be happy to address your concerns
ASAP.
Sincerely,
Online Customer Support
Dick Schaefer
Niceville,Florida,
United States of America
Dick Schaefer update on Hubhealthy, fitfactory.com
#4Author of original report
Wed, February 17, 2010
I have been able to contact "Hubhealthy,fitfactory.com" due to my interaction with this site. The company Fit Factory now has the facts that I published on this site and have agreed that this was a misunderstanding and mistake when my wife origionally asked to terminate our contract. They have now terminated my contract for services we did not use and have agreed to refund eight (8) months of the money taken via our credit card. I will again update this report when the check that is in the mail arrives, that will successsfully conclude my concerns.
