Rodimus2008sucks
Northport,#2UPDATE Employee
Sat, August 30, 2008
First off i would like to say i am and have been an employee of this company for a little while now, and im not any kind of owner/ and or manager for Future Wireless-Just a regular worker. Second i would like to say whoever the ex-empoyee is that reported this has to be one of two people, and one of them was fired, and the other one quit because they knew they were about to be fired. Also they must not have paid much attention while they were here because some the cities they listed of store locations are FALSE. Now i'll start off with the complaints listed in the report. Yes you do have to wait a couple of months to get your commision check, But with they failed to say was this is because customers have a 30 day trial period, so you have to take account customers that return their phones and or cancel service. So in other words the company has to make sure the customer keeps the phone before they pay you commision for it. ( This is very common in all most all wireless sales companies, not just FW ). Next , yes the commision quota does change sometimes. This is because ATT changes what and how they pay Future Wireless for sales. SO if ATT changes are quota, FW has to change the qoutas for its employees to match. ( also not uncommon in the wireless industry ). Far as the paper work errors go, that policy is also old and out dated. They used to go by that policy, but personally i never had many, or had a problem with the few i did have. Sounds like this person had a ton of errors (maybe why they were fired). On to the phone issue. That is also out dated, we no longer sale any kind of used or refurbished phones. We were having a problem with the company we got these from, so we stoped selling them all together. I assure everyone all of our phones come from and are directly ordered from ATT. And at no time did we try to pass off used or refurbished phones as new. the phones were marked as refurbished and the customer was notified of this. ( they have a shorter warranty period. also just about every wireless carrier in the world sells new and refurbished phones.) Oh and all of our phones ARE branded with the official ATT logo. dont believe me? go to a store and see for yourself. This person says we lie and go against ATT policies, BUT doesnt give any examples?? hmmm... sounds like another false statement to me. Lets put it this way: we and ALL authorized retailers of ATT are under constant supervision by ATT, they send out an ATT repersentative to check out all the stores all the time. SO we have to follow every guideline to a tee, or we get in tons of trouble( the store i work at, i know has passed every visit by our ATT rep.) There is NO investigation of FW by ATT going on, besides the routine visits by our ATT rep. The only one i know of that got reported to the big guys at ATT was a mess up by a former employee with poor moral values/ buisness practices that has since been fired. (maybe this person??) Lastly, it sounds like this compliant was written by an older former employee, that could not cut it in this fast paced sales buisness and made a lot of mistakes so was fired for it. Any non-believers??? Just go by your local Future Wireless store and check it out for yourselves. I promise you'll be happy when you leave. Need a location? or question? Email me at [email protected]