- Report: #1456980
Complaint Review: Gallus Park Hotel -
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Gallus Park Hotel
United States
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Gallus Park Hotel Charged for taking pillows. Did not take pillows! Internet
In all fairness, the hotel staff were polite and welcoming, and the rooms clean and comfortable. We were very pleased with our one-night stay until a $75 charge showed up on my credit card. The hotel had already received pre-payment for the room via a hotel booking site, so I was very confused about the charge. The young woman I spoke to said there should have been 8 pillows and housekeeping only counted six after we checked out so I was charged for them. After two calls to the hotel to discuss the charge, I still await a return call from the general manager.
