- Report: #355258
Complaint Review: Garage Door Parts - Passaic New Jersey
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Garage Door Parts
127 Columbia Ave Passaic, 07055 New Jersey, U.S.A.
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Garage Door Parts Never Received Shipment Passaic New Jersey
I ordered a part on 7/2/08 and provided bank routing & account numbers for payment. Got an immediate order confirmation email. Payment was withdrawn from my bank on 7/11/08.
I replied to the confirmation email from [email protected] on 7/21/08, asking for shipment status, tracking number, etc; the email was NOT rejected as undeliverable, but I got no response.
I opened a Customer Support ticket on the www.garagedoorsupply.com website on 7/22, and after two days I have gotten no reply and the ticket has not been updated. As of 7/24/08 I have received nothing and after seeing the experiences of others reported here I have concluded that I am the victim of consumer fraud.
I filed a complaint with the New Jersey Better Business Bureau (who already had 11 non-delivery complaints on file for this company, under a couple of diffferent names but the same address). Next on my list is the New Jersey Attorney General.
Paul
Grayslake, Illinois
U.S.A.
I replied to the confirmation email from [email protected] on 7/21/08, asking for shipment status, tracking number, etc; the email was NOT rejected as undeliverable, but I got no response.
I opened a Customer Support ticket on the www.garagedoorsupply.com website on 7/22, and after two days I have gotten no reply and the ticket has not been updated. As of 7/24/08 I have received nothing and after seeing the experiences of others reported here I have concluded that I am the victim of consumer fraud.
I filed a complaint with the New Jersey Better Business Bureau (who already had 11 non-delivery complaints on file for this company, under a couple of diffferent names but the same address). Next on my list is the New Jersey Attorney General.
Paul
Grayslake, Illinois
U.S.A.
3 Updates & Rebuttals
Paul
Grayslake,Illinois,
U.S.A.
Garage Door Parts Passaic New Jersey Update
#2Author of original report
Mon, August 11, 2008
I finally got a response to my July 21 email on Aug 7 2008, basically saying so sorry for the slow response and we will re-ship the order. It arrived in a day or two (after I'd already bought a replacement elsewhere). Now I have a spare for Ebay sale. Perhaps my complaint to the NJ Better Business Bureau got this merchant's attention. Anyway, it took much, much too long to get a response, and eventually took about a month to get my order delivered. Maybe it was really lost in shipping or just a 'fluke' but based on the exceptionally poor response time to my inquiries (never did get resolution of the problem ticket I opened online), and all the other complaints filed here and with the BBB, I'd definitely steer clear of this outfit.
Paul
Grayslake,Illinois,
U.S.A.
Garage Door Parts Passaic New Jersey Update
#3Author of original report
Mon, August 11, 2008
I finally got a response to my July 21 email on Aug 7 2008, basically saying so sorry for the slow response and we will re-ship the order. It arrived in a day or two (after I'd already bought a replacement elsewhere). Now I have a spare for Ebay sale. Perhaps my complaint to the NJ Better Business Bureau got this merchant's attention. Anyway, it took much, much too long to get a response, and eventually took about a month to get my order delivered. Maybe it was really lost in shipping or just a 'fluke' but based on the exceptionally poor response time to my inquiries (never did get resolution of the problem ticket I opened online), and all the other complaints filed here and with the BBB, I'd definitely steer clear of this outfit.
Paul
Grayslake,Illinois,
U.S.A.
Garage Door Parts Passaic New Jersey Update
#4Author of original report
Mon, August 11, 2008
I finally got a response to my July 21 email on Aug 7 2008, basically saying so sorry for the slow response and we will re-ship the order. It arrived in a day or two (after I'd already bought a replacement elsewhere). Now I have a spare for Ebay sale. Perhaps my complaint to the NJ Better Business Bureau got this merchant's attention. Anyway, it took much, much too long to get a response, and eventually took about a month to get my order delivered. Maybe it was really lost in shipping or just a 'fluke' but based on the exceptionally poor response time to my inquiries (never did get resolution of the problem ticket I opened online), and all the other complaints filed here and with the BBB, I'd definitely steer clear of this outfit.
