Gary
Vernon Hills,#2REBUTTAL Owner of company
Mon, July 24, 2006
As pointed out ...the refund was provided in a timely basis as promised and notice sent ...but here's the real problem. Email DOES NOT WORK any longer as a huge amount of emails are screened by the SPAM filters and never make it to their intended parties. This problem has become so large that I developed a custom support software package so we can avoid email altogether for our member support. Imagine how frustrating it is to actually answer the support questions and still have angry customers ...well, no more! This refund issue does demonstrate the problem and I've invested the money to fix the issue forever.
Louis
Boulder,#3Author of original report
Tue, July 04, 2006
Received my credit card statement today and saw that on 6/20/06 I received a refund from Vertical Marketing. This is actually BEFORE I filed the report. A simple e-mail or phone call from Vertical Marketing responding to my e-mails and phone messages would have prevented this entire situation. I appreciate the refund and feel bad about filing the report, but GEEZ guys - how about a little communication?