- Report: #304989
Complaint Review: GE EXTENDED WARRANTY - Internet Internet
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Author Confirmed
Why?
GE EXTENDED WARRANTY
geappliances.com/warranty Internet, Internet, U.S.A.
Phone:
800-437-3783
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GE EXTENDED WARRANTY & Authorized Service Multi Service, Bellflower, Ca AFTER WAITING TWO MONTHS FOR PART, T.V. STILL NOT RIGHT..BAD CUSTOMER SERVICE..EVERYONE IS A MANAGER Internet Internet
We purchased 63"Samsung TV 12-31-04. Also purchased 5 year extended warranty.
Late June, 2006, Fri afternoon lost TV picture, contacted GE (holder of extented warranty) automated recording to call during business hours Mon - Fri..
July 8th, 2006 GE authorizes service company to look at our TV.
July 13th, 2006 serviceman comes out / has to order part
July 18th, 2006 installs new color wheel.
Week-end before thanksgiving Nov. 2007, large up/down stripes on TV
Nov 27, 2007 called GE / Authorized Service.
Dec 6th, 2007 serviceman came to house, Opti unit out will order, told would have to be back ordered. no ETA !!
Called to follow up approx Dec. 10th, 2007 Told part expected Jan 18, 2008
Jan 18th, 2008 (Fri) caleed and was told still no part...don't know when...
Next business day..Tues Jan 22, 2008 Called GE..... This is when the games really begin
Every-one @ GE's toll # for extended warranty service is a manger, I guess it doesn't matter if the customer is happy or satisfied at all. After informing them of the over 2 months with no TV and no time-line on getting the part to repair it, we were thrown back to the original service company who was saying they can't locate a part.
Called manager Joyce.... then manager Robyn....then manager Derrel (Wow) then manager Ciaka (spelling ??)..... then manager Antonio over the course of 4 days, was given a case #, was told possibility of a replacement was up for review, that would take 3-5 business days......
Sat Jan 26th, 2008 was contacted by authorized service center THEY FOUND the part at a differant supplier !!!!
Called GE on Mon Jan 28th,2008, was told that the service company came to my house and took my part to rebuild it (NOT) after a lengthy conversation I conviced the manager to check with them,, She agreed then that they did not rebuild the part from my TV (which no-one came to remove) and that they found A BRAND NEW PART
Jan 30th, 2008 serviceman comes with supposedly NEW part to install in TV
2 hours later have black up/down lines and bad color
Jan 31st, 2008 serviceman states that the part must be bad, that it was a refurbished (NOT NEW) part and he will order a new one ............
Called GE reached another manager was told that my contract is to repair....no matter what other circumstances (like timeline) happen, this manager was one of the worst I spoke to.
In order to complain higher or further you must do it in writting (that may discourage some) I decided I would maybe forward a copy of this report to the executive consumer relations for GE.....
Still I have no TV and it is Superbowl on Sunday........
Steve/jill
Garden Grove, California
U.S.A.
Late June, 2006, Fri afternoon lost TV picture, contacted GE (holder of extented warranty) automated recording to call during business hours Mon - Fri..
July 8th, 2006 GE authorizes service company to look at our TV.
July 13th, 2006 serviceman comes out / has to order part
July 18th, 2006 installs new color wheel.
Week-end before thanksgiving Nov. 2007, large up/down stripes on TV
Nov 27, 2007 called GE / Authorized Service.
Dec 6th, 2007 serviceman came to house, Opti unit out will order, told would have to be back ordered. no ETA !!
Called to follow up approx Dec. 10th, 2007 Told part expected Jan 18, 2008
Jan 18th, 2008 (Fri) caleed and was told still no part...don't know when...
Next business day..Tues Jan 22, 2008 Called GE..... This is when the games really begin
Every-one @ GE's toll # for extended warranty service is a manger, I guess it doesn't matter if the customer is happy or satisfied at all. After informing them of the over 2 months with no TV and no time-line on getting the part to repair it, we were thrown back to the original service company who was saying they can't locate a part.
Called manager Joyce.... then manager Robyn....then manager Derrel (Wow) then manager Ciaka (spelling ??)..... then manager Antonio over the course of 4 days, was given a case #, was told possibility of a replacement was up for review, that would take 3-5 business days......
Sat Jan 26th, 2008 was contacted by authorized service center THEY FOUND the part at a differant supplier !!!!
Called GE on Mon Jan 28th,2008, was told that the service company came to my house and took my part to rebuild it (NOT) after a lengthy conversation I conviced the manager to check with them,, She agreed then that they did not rebuild the part from my TV (which no-one came to remove) and that they found A BRAND NEW PART
Jan 30th, 2008 serviceman comes with supposedly NEW part to install in TV
2 hours later have black up/down lines and bad color
Jan 31st, 2008 serviceman states that the part must be bad, that it was a refurbished (NOT NEW) part and he will order a new one ............
Called GE reached another manager was told that my contract is to repair....no matter what other circumstances (like timeline) happen, this manager was one of the worst I spoke to.
In order to complain higher or further you must do it in writting (that may discourage some) I decided I would maybe forward a copy of this report to the executive consumer relations for GE.....
Still I have no TV and it is Superbowl on Sunday........
Steve/jill
Garden Grove, California
U.S.A.
1 Updates & Rebuttals
Thomas
Anderson,South Carolina,
U.S.A.
Seems GE is trying to honor your warranty but Samsung is not supplying the replacement part(s).
#2Consumer Comment
Fri, February 01, 2008
If the replacement parts are not available, what should GE do? You might read Consumer Reports, March 2008, page 27: Rear projection TV sets (DLP & LCD) do not look so sharp from a repair history perspective. Plasma & LCD direct view seem to offer a lot better reliability. Besides, even the large direct view 1080p HDTV's are becoming reasonable.
