GemsNY
New York,#2REBUTTAL Owner of company
Thu, December 13, 2012
Mr. Cueny,
As per our phone conversations and emails, we are not able to send you the ruby ring you purchased because the ruby was chipped during the setting process.
It is strictly against our policy to send defective and chipped items to our customers. We have apologized for the inconvenience and
have asked you numerous times to please let us know how you would like to receive your refund.
Please call us or email us to let us know how we can send your refund to you as soon as possible. Thank you.