Geografixx
Miami,#2REBUTTAL Owner of company
Mon, May 25, 2009
Our goal is customer satisfaction, we always tell our customers that custom design templates can take anywhere from 7-15 business days, some customers change their minds after we have started working on their websites or ebay templates, leaving us with hours of uncollected fees. In this instance, we are dealing directly with paypal to make sure this customer receives a full refund. We understand customer was in a rush for his template and we could not meet his deadline therefore we agree that he is entitled to a full refund. We do not agree to his other charges and accusations, Geografixx.com has been in business for over 10 years and has very few complaints or negative reports, we thrive to please all of customers and work with them when problems arise. We wish this particular customer the best of luck and will continue to follow up on his pending credit. Sincerely, Geo Hernandez President