GlobalCashCardLies
Carlisle,#2Consumer Comment
Fri, February 15, 2013
This sounds like Global Cash Card, the recruit these "potentially" legal and barely proficient in English customer service reps who do not want to do their job. I am sure somewhere along the line you requested a supervisor and if tradition proves correct you were placed on hold and then told the supervisors were busy and were unable to talk which is call center speak for the supervisor doesnt want to talk to you. Each representative will lie to you or at the very least give you a different answer in regards to your account.
There obviously is no universal training or if there is then it's standards are far from enforced because at my call center I know each of my people receives the same training to be on the same level and I enforce it through an extensive QA process to ensure that they are "feeding customers crap". Obviously Global Cash Card does not have the same level of respect and care for their people or customers because by making a universal standard and ensuring each of them holds to it then it will reduce the amount of anger each rep receives when they have to explain the previous representative got it wrong and now the customer is exposed to yet another story.
GlobalCash12
Irvine,#3UPDATE Employee
Tue, December 11, 2012
Unfortunately we are unable to fully investigate this information due to the lack of pertinent info on who this individual is. Upon receiving more details on who this customer may be we can then locate the necessary information to investigate the complaint.