Complaint Review: Global Stone Trading - Van Nuys California

This company is a complete fraud.

First, their website doesn't offer a secure order form.  Be very careful as you will note that although they claim to have a secure site their SSL certificate is bogus.

I went ahead and placed an order for natural stone tile via the phone with Hamid Bahrami of Global Stone Traders after finding a nice tile on their website www.marblewarehouse.com

I received a shipment from them (a lot later than the promised shipping date).  The order was not for the correct tile and not even new tile.  The pieces I received were obvious second-hands, likely samples or returns.  The tiles that were the same type were obviously not from the same lot.  Even for the wide variance in natural stone which is to be expected...they didn't even look remotely similar.

All but a couple pieces were scratched, pitted or not polished (all tiles ordered were supposed to be polished marble).

It took me about a week to even get someone on the phone to report the problem.  They do not answer their emails.  A lady told me to email them pictures as soon as possible so they could process a refund.  I sent them pictures within 10-15 mins.

It's been weeks and they will not return calls, refuse to answer their emails and will not respond to correspondence.

Then, when I was talking to my credit card company today I see that they charged me more than the price quoted over the phone for the order total plus shipping.  They had no authorization to charge more than the final price he told me they would be charging to my credit card.

I would highly recommend anyone considering a tile purchase NOT to do business with this company or the fraudster Hamid Bahrami.  You will end up with extra charges showing up on your credit card, a junk product and a company that goes into hiding after cheating you.

 

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280