Complaint Review: Globaltech - 4x Made Ez - Addison Texas

Stuff happens. People do travel. Thanks for asking your rep to call me in your absence. You wrote: "The voice mail advised that unless you received a callback that same day, you would post a log to this website as well as taking "other steps"." No need to sling mud at this point, however I remember asking for a call back ASAP which means: as soon as possible, so I guess the soonest the contact could have been made was Tue. the 26th of Nov, 2006, by your rep because you were not available. No big deal. I had a life for 3 years since I bought the product, a few days makes no difference. I also remember saying that I WILL BE posting a ripoff report AS A MATTER OF FACT, not "unless I received a call the same day". This was not a threat it was intended by me from the get go. However, if you INSIST on arguing the fine points of the voice mail message please forward a copy of the MP3 to me and we can start it then. Your rep shall have my email address unless it ended up in his round email file. English happens to be the 6th language I learned and I am not perfect at it. So forgive me for not communicating as well as you do. The point of this ripoff report and our communication is that I prefer to amicably resolve this issue by having your company refund my money. PLEASE REFUND MY MONEY. You wrote: "I would like to assure you that neither the 4X Made Easy software or our support is substandard." If this was true your tech people would not be sending me emails regarding working out the "BUGS" just days after the purchase. Or your sales people selling this product for $2300 at the training session, all hush, hush. If this was true your forum admins would not be blocking (I think the politically correct term is: monitoring) hundreds of customer negative comments from the 4x made EZ forum. And, ah there we go again, if this was true thousands of people that purchased your product would be screaming from the mountain tops about how much EZ money they have made with the aid of this program. I have no proof of that today, neither did I have proof of it then. In regards to your support: how many times have your caring support people contacted me after the 1st 2 weeks? To find out how I'm doing and why I did not continue with the life feed? None, zip, 0, never. REFUND PLEASE. You wrote: "The software absolutely works, and our training and tech support representatives are some of the best in the industry." I have no proof that is does work, it did not work then and that was all the proof I need. Your people may have changed from the time I used the product last. However, I don't want to be bitten by the same dog twice. REFUND PLEASE. You wrote: "Upon researching your case, I did not find any instances in your account call logs that you have ever called us for training or tech support assistance." I have attended your training In Burbank, got the "free CD's" that canceled out my refund period. DID YOU EVEN READ MY ORIGINAL POST? REFUND PLEASE. At the time of purchase I was assured by the sales rep that its EZ, just follow the arrows, and IF I needed additional training I could attend the one in Burbank. I guess that was the purpose of it make sure I do not get a refund, give 'er some "free CD's". That seals the deal, we are done, no refund, its all in the contract. TOO BAD ITS REALLY HIDDEN deeeeeeeeeeeeeeeeeeeeep on the underside of the contract. HOW SMOOTH TO HIDE THAT PART FROM THE CUSTOMER. In re tech support: I am pretty tech inclined, more than an average woman, there would be no need for me to call tech support, outside of the original login info and set up. Which BTW took a few days. How is that for speedy service or was this a stalling technique to lessen the number of days a customer had to try the program, minimizing the chance of a refund request. REFUND PLEASE. You wrote: "Since your purchase, the software has undergone continual development, and many new features and abilities have been added to what was already a quality product." The product was not as described by your sales reps. It was not working then and your company SHOULD HAVE REFUNDED MY MONEY THE DAY I ASKED FOR IT, which was within the stated refund period. IF YOU READ MY ORIGINAL POST YOU WOULD KNOW THAT OSCAR DID NOT LEAVE ME WITH A NICE, WARM AND FUZZY FEELING ABOUT YOUR COMPANY. REFUND PLEASE. I am NOT interested in linguistics marathon, she said he said, how can we help you, further training, your stalling techniques, unfriendly people, ETC. It is too late for that, the damage had been done a long time ago. Lets just handle this nicely - REFUND MY MONEY. I am not even asking for interest on the money your company have been using for 3 years. JUST REFUND MY MONEY - AND I WILL BE VERY HAPPY. I promise to send you a politically correct, up coming 2006 holiday season card. FREE. ;-)

Stuff happens. People do travel. Thanks for asking your rep to call me in your absence. You wrote: "The voice mail advised that unless you received a callback that same day, you would post a log to this website as well as taking "other steps"." No need to sling mud at this point, however I remember asking for a call back ASAP which means: as soon as possible, so I guess the soonest the contact could have been made was Tue. the 26th of Nov, 2006, by your rep because you were not available. No big deal. I had a life for 3 years since I bought the product, a few days makes no difference. I also remember saying that I WILL BE posting a ripoff report AS A MATTER OF FACT, not "unless I received a call the same day". This was not a threat it was intended by me from the get go. However, if you INSIST on arguing the fine points of the voice mail message please forward a copy of the MP3 to me and we can start it then. Your rep shall have my email address unless it ended up in his round email file. English happens to be the 6th language I learned and I am not perfect at it. So forgive me for not communicating as well as you do. The point of this ripoff report and our communication is that I prefer to amicably resolve this issue by having your company refund my money. PLEASE REFUND MY MONEY. You wrote: "I would like to assure you that neither the 4X Made Easy software or our support is substandard." If this was true your tech people would not be sending me emails regarding working out the "BUGS" just days after the purchase. Or your sales people selling this product for $2300 at the training session, all hush, hush. If this was true your forum admins would not be blocking (I think the politically correct term is: monitoring) hundreds of customer negative comments from the 4x made EZ forum. And, ah there we go again, if this was true thousands of people that purchased your product would be screaming from the mountain tops about how much EZ money they have made with the aid of this program. I have no proof of that today, neither did I have proof of it then. In regards to your support: how many times have your caring support people contacted me after the 1st 2 weeks? To find out how I'm doing and why I did not continue with the life feed? None, zip, 0, never. REFUND PLEASE. You wrote: "The software absolutely works, and our training and tech support representatives are some of the best in the industry." I have no proof that is does work, it did not work then and that was all the proof I need. Your people may have changed from the time I used the product last. However, I don't want to be bitten by the same dog twice. REFUND PLEASE. You wrote: "Upon researching your case, I did not find any instances in your account call logs that you have ever called us for training or tech support assistance." I have attended your training In Burbank, got the "free CD's" that canceled out my refund period. DID YOU EVEN READ MY ORIGINAL POST? REFUND PLEASE. At the time of purchase I was assured by the sales rep that its EZ, just follow the arrows, and IF I needed additional training I could attend the one in Burbank. I guess that was the purpose of it make sure I do not get a refund, give 'er some "free CD's". That seals the deal, we are done, no refund, its all in the contract. TOO BAD ITS REALLY HIDDEN deeeeeeeeeeeeeeeeeeeeep on the underside of the contract. HOW SMOOTH TO HIDE THAT PART FROM THE CUSTOMER. In re tech support: I am pretty tech inclined, more than an average woman, there would be no need for me to call tech support, outside of the original login info and set up. Which BTW took a few days. How is that for speedy service or was this a stalling technique to lessen the number of days a customer had to try the program, minimizing the chance of a refund request. REFUND PLEASE. You wrote: "Since your purchase, the software has undergone continual development, and many new features and abilities have been added to what was already a quality product." The product was not as described by your sales reps. It was not working then and your company SHOULD HAVE REFUNDED MY MONEY THE DAY I ASKED FOR IT, which was within the stated refund period. IF YOU READ MY ORIGINAL POST YOU WOULD KNOW THAT OSCAR DID NOT LEAVE ME WITH A NICE, WARM AND FUZZY FEELING ABOUT YOUR COMPANY. REFUND PLEASE. I am NOT interested in linguistics marathon, she said he said, how can we help you, further training, your stalling techniques, unfriendly people, ETC. It is too late for that, the damage had been done a long time ago. Lets just handle this nicely - REFUND MY MONEY. I am not even asking for interest on the money your company have been using for 3 years. JUST REFUND MY MONEY - AND I WILL BE VERY HAPPY. I promise to send you a politically correct, up coming 2006 holiday season card. FREE. ;-)

I apologize that I was not able to respond to your posting sooner, as an existing travel commitment has kept me out of the office. Additionally, the voicemail you left on the morning of 11/22/06 was not received until after the Thanksgiving Holiday. The voicemail advised that unless you received a callback that same day, you would post a log to this website as well as taking "other steps". That being said, I have reviewed your posting and understand that a representative from my staff has contacted you regarding your concerns. I would like to assure you that neither the 4X Made Easy software or our support is substandard. The software absolutely works, and our training and tech support representatives are some of the best in the industry. Every employee is committed to each customer's success and to resolving any issues they may experience with the software. Upon researching your case, I did not find any instances in your account call logs that you have ever called us for training or tech support assistance. We would appreciate an opportunity to demonstrate how easy the software is to use, and to provide personal training on the software and assistance from a senior technician, if need be. Since your purchase, the software has undergone continual development, and many new features and abilities have been added to what was already a quality product. Our intent is to resolve this in an amicable fashion, and we will be contacting you soon to discuss your case. Respectfully, Jeff Johnson Vice President Operations/COO Globaltec Solutions

I apologize that I was not able to respond to your posting sooner, as an existing travel commitment has kept me out of the office. Additionally, the voicemail you left on the morning of 11/22/06 was not received until after the Thanksgiving Holiday. The voicemail advised that unless you received a callback that same day, you would post a log to this website as well as taking "other steps". That being said, I have reviewed your posting and understand that a representative from my staff has contacted you regarding your concerns. I would like to assure you that neither the 4X Made Easy software or our support is substandard. The software absolutely works, and our training and tech support representatives are some of the best in the industry. Every employee is committed to each customer's success and to resolving any issues they may experience with the software. Upon researching your case, I did not find any instances in your account call logs that you have ever called us for training or tech support assistance. We would appreciate an opportunity to demonstrate how easy the software is to use, and to provide personal training on the software and assistance from a senior technician, if need be. Since your purchase, the software has undergone continual development, and many new features and abilities have been added to what was already a quality product. Our intent is to resolve this in an amicable fashion, and we will be contacting you soon to discuss your case. Respectfully, Jeff Johnson Vice President Operations/COO Globaltec Solutions

I apologize that I was not able to respond to your posting sooner, as an existing travel commitment has kept me out of the office. Additionally, the voicemail you left on the morning of 11/22/06 was not received until after the Thanksgiving Holiday. The voicemail advised that unless you received a callback that same day, you would post a log to this website as well as taking "other steps". That being said, I have reviewed your posting and understand that a representative from my staff has contacted you regarding your concerns. I would like to assure you that neither the 4X Made Easy software or our support is substandard. The software absolutely works, and our training and tech support representatives are some of the best in the industry. Every employee is committed to each customer's success and to resolving any issues they may experience with the software. Upon researching your case, I did not find any instances in your account call logs that you have ever called us for training or tech support assistance. We would appreciate an opportunity to demonstrate how easy the software is to use, and to provide personal training on the software and assistance from a senior technician, if need be. Since your purchase, the software has undergone continual development, and many new features and abilities have been added to what was already a quality product. Our intent is to resolve this in an amicable fashion, and we will be contacting you soon to discuss your case. Respectfully, Jeff Johnson Vice President Operations/COO Globaltec Solutions

I apologize that I was not able to respond to your posting sooner, as an existing travel commitment has kept me out of the office. Additionally, the voicemail you left on the morning of 11/22/06 was not received until after the Thanksgiving Holiday. The voicemail advised that unless you received a callback that same day, you would post a log to this website as well as taking "other steps". That being said, I have reviewed your posting and understand that a representative from my staff has contacted you regarding your concerns. I would like to assure you that neither the 4X Made Easy software or our support is substandard. The software absolutely works, and our training and tech support representatives are some of the best in the industry. Every employee is committed to each customer's success and to resolving any issues they may experience with the software. Upon researching your case, I did not find any instances in your account call logs that you have ever called us for training or tech support assistance. We would appreciate an opportunity to demonstrate how easy the software is to use, and to provide personal training on the software and assistance from a senior technician, if need be. Since your purchase, the software has undergone continual development, and many new features and abilities have been added to what was already a quality product. Our intent is to resolve this in an amicable fashion, and we will be contacting you soon to discuss your case. Respectfully, Jeff Johnson Vice President Operations/COO Globaltec Solutions