Complaint Review: GoDaddy - Internet

Laforge1701 is a chronic poster! Self appointed GoDaddy Guru!! Condensending and self gratiating!!! Bored, and clueless, in regard to actual GoDaddy Customer Experience!!!! Consider the source and ignore this Chronic Poster!!!!! What do you want to bet, when the Class Action Suit goes forward, Laforge will be an expert witness for the Plaintiff? Dough!!!!!! SAL

I want to preface this rebuttal to state I am not a godaddy employee, I am a customer aware of the features of their products and how to use them properly. With that, I think I can only say that not only is this report unfair, it is filled with inaccuracies . Let us cover a few highlights of this gem of a report "On the GoDaddy website, they promote primarily 6 hosting versions. " No, actually, they promote 4 different products which one would assume to be "hosting" Those would be : 1) Hosting [in 3 different sizes] 2) Website tonight [in 3 different sizes] which has templates included 3) Quick Shopping Cart [again, 3 different sizes, + templates] 4) Virtual & Dedicated Servers. How do I know this? I went to www.godaddy.com and looked at the buttons at the top of the site. "I query them again. They inform me that godaddy has different hosting that actually includes multiple ftp user access. Finally, after an hour of searching their site, I find the 'hidden' services." Hidden? How are the services hidden? There is a big green button right at the top of the website that says "HOSTING" I would submit that if it took you an HOUR to find HOSTING perhaps you yourself might be somewhat to blame? Try it - Go to www.godaddy.com .. See if you can find the button that says something .. anything .. about hosting. You claim that you were "Ripped off" but it seems to me as if you bought the wrong products without actually reading what the product says it can do. Due diligence on your part would have shown you that nowhere in the description of "Website Tonight" does it say there is FTP access. "I find I can't access my site. No ftp account. I ask support what's up and they tell me that my account in a template only account with no ftp access. not at all what I requested. They then tell me that I need to 'cancel' my hosting plan, then they will prorate my services and refund the remainder of my funds." I've had to cancel services with godaddy before. The reason for this is because a domain name is usually linked to a product. So if your domain xyz.com is attached to website tonight, you can't attach it to hosting until you get rid of website tonight. I've done this about 12 times. I use website tonight to get my sites up in running in a day, then while i'm working on a custom design, I have something for people to see. I later cancel my template plan, switch to hosting, and upload my custom design. "They go through the motions, send one or two emails indicating a refund was requested, and then suddenly flatly denied the refund." Not being an employee there, I can't rightly tell you why your refund was denied, however, I have never had anything that IS refundable not refunded. Domain names aren't refundable after 5 days. This, my understanding, isn't godaddy policy, but icann policy as to prevent something called domain tasting. I read your report and it sounds more like you made a mistake, and rather than accept your error, you want to blame a company that has cheap prices and is one of the last bastions of LARGE companies that don't outsource. That being the #1 reason I do business with them. When I call support, I'm talking to someone in phoenix, not new delhi. The fact that you say hosting is "hidden" and "took you an hour" to find is either a sign of stubbornness or low intelligence. Which would you prefer to admit to?