- Report: #504099
Complaint Review: Gold Medal Pools - Frisco Texas
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Author Not Confirmed
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Gold Medal Pools
4326 Preston Road Frisco, 75035 Texas, United States of America
Phone:
9727124653
Web:
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Gold Medal Pools Steve Sandler's Gold Medal Pools POOR WORKMANSHIP, EMPLOYEES ARE THIEVES, OWNERS ARE ARROGANT AND IGNOR COMPLAINTS Frisco, Texas
My wife and I contracted this company to build our custom pool. At sales the entire company was friendly and helpful until we signed the contract, once the contract was signed they became difficult and arrogant, told us that the permit would only take 2 days to get-it was a lot longer than that. When they excavated the pool they left our driveway and streets a mess, dirt everywhere, our neighbors were upset to say the least. I asked the person who dug the pool if he was going to clean up the streets and he laughed at me and said "gonna rain, that will take care of it", sure enough it rained the next day and washed all the dirt right into the storm sewer, "thats why we pay high taxes so that our city can clean out our storm sewers", that was Gold Medals Response when I asked them about it.
During the spraying of the cement into the shell of the pool we were asked to let them into our garage to allow them to reset my GFCI because the pump they were using kept kicking the GFCI. During the course of this it seems one of their workers went into the garage and stole my tool box full of tools along with several other things. When I called them I was told "if you did not catch them in the act we cannot do anything" .
The entire construction experiance was the worst experiance we have had in our lives, every phase was a challange for them and we had to constantly correct them on what we were told we contracted for. Once again when we called into speak to the Owners Steve/Josh Sandler they were arrogant and treated us like it was their pool instead of ours. On one occasion they told us they would just put the entire job on hold and we might miss the swim season.
The pool is less than a year old and is cracked and they will not warranty it because they say its not leaking, the decks around the pool are also cracked. They claimed it was the result of ground movement and therefore not covered by warranty. They took no premptive measures to prevent the decks from cracking, an engineer has advised us that it could have been prevented by proper building methods.
These overall workmanship is very poor to say the least. If you are thinking of using this company I would think twice, they spam the internet with all good stuff on themselves but I can tell you our pool really was/is a disaster.
3 Updates & Rebuttals
Dan
Plano,Texas,
USA
NO RESPONSE TO POSTING MUST BE TRUE!!!
#2Author of original report
Mon, November 02, 2009
I noticed you had no response to the 4th posting, does that mean its true???????
popehs
USASatisfied Gold Medal customer
#3Consumer Comment
Thu, October 22, 2009
I
just want to pass along my positive feedback on Gold Medal Pools. I decided early
last year to built my pool with Gold Medal. I went with Gold Medal based on many
recommendations from my friends who were very satisfied with their Gold Medal
pool. If you did not know the Sandler family has about 40 years of positive
history in the pool business here in DFW. No way you can stay in this business
without doing right to all their customers. Josh and Steve the owners provided
me with the best pool building experience I could ask for. From start to
finish every step was completed with the highest quality and profession-ism.
Since then I have referred over 5 of my other friends to build with Gold Medal.
Each with positive success.
If you like any details about my positive
experience with Gold Medal please feel free to send me a
message.
JS
Frisco,Texas,
USA
Gold Medal Pools - Reputable Company, False Reports Filed
#4REBUTTAL Owner of company
Tue, October 20, 2009
As you can see the user name on this account is JM. Gold Medal Pools has only one client with the initials JM. They have been contacted and confirmed that this report was not posted by them and is TOTALLY FALSE. None of the facts in this report are true. In an email from JM after the report was filed, she states:
We are very pleased with the pool and working with Gold Medal Pools. We have never posted any negative statements on-line in reference to our experience.
- Janine Marshall, Gold Medal Customer
Steve Sandler and Gold Medal Pools have worked hard to build their name and reputation over the past 40 years. We have never lost our focus on providing the BEST customer service, dealing with employees and clients in an UP FRONT, HONEST manner, and most importantly addressing any questions or concerns that may arise.
Although the internet can be a powerful tool for business, the internet can also be used by individuals to create false user names and post false statements that can misrepresent an individual or organization, in a sabotaging effort to damage them and extort money. We are dealing with one of those individuals right now.
If anyone has a question based on these alleged statements or a true concern, I encourage you to contact me directly and we will address any and all questions as we always havehead onup front. THE COMMENTS POSTED ON THESE SITES ARE FALSE.
The fact that these forum sites are willing to post any and all information, with no basis of truth or fact poses a challenge for all businesses, but it will not deter us from our goalto treat our employees and clients with RESPECT, and COURTESY, provide the BEST customer service, and build you and your family the BEST swimming pool and outdoor environment!
We will not allow an unethical individual and forums sites to deter us from our path; we ask you do the same. Once again, if you should have any questions regarding these FALSE and BOGUS CLAIMS, or a legitimate concern, please contact Josh or Steve Sandler directly and we will show you the professionalism, courtesy, and respect that we have expressed to our clients over the past 40 Years.
