- Report: #233393
Complaint Review: Grant Research Assistant GSA/SBA Express - ST. George Utah
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Why?
Grant Research Assistant GSA/SBA Express
61 North Main St ST. George, 84770 Utah, U.S.A.
Phone:
866-370-7270
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Grant Research Assistant, GSA/SBA Express Fraudulent Billing ST. George Utah
I purchased a CD online for 3.95 S&H. A month later I was charged 29.95 for ?????
Also 15 days after that I was charged an additional 5.95 Can anyone tell me what these charges are for?????
I see from other reports, that this is not the first time for this company.
Can anyone do anything to stop this company?
I have left messages with the company representative, if that is what he is calling himself.
I will let you know how this turns out.
John
Greenbrier, Tennessee
U.S.A.
Also 15 days after that I was charged an additional 5.95 Can anyone tell me what these charges are for?????
I see from other reports, that this is not the first time for this company.
Can anyone do anything to stop this company?
I have left messages with the company representative, if that is what he is calling himself.
I will let you know how this turns out.
John
Greenbrier, Tennessee
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Thu, February 01, 2007
First of all let me offer my sincerest apologies to John. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email. The trial period is free for 14 days and we would not have charged John had he cancelled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. I have located John's account and the charges he is disputing have been fully refunded as of today. If you are a customer needing to cancel your account you can call customer service at 866-396-5718. There you will find a happy, helpful representative ready to assist you with your concerns. If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at [email protected] and I would be happy to address your concerns ASAP. Sincerely, Ryan R.
