Darin
St. George,#2UPDATE Employee
Wed, November 01, 2006
When a client opts to receive one of our cd tool kits, they agree to be charged a monthly fee if they do not cancel the program during the trial period. Our normal method of shipping out our products is within 48 hours from the order date. Occasionally, but very rarely, a person's cd does not make it to them in a timely fashion. We are sorry that this client did not receive their cd quickly during the review period. An email is sent directly after the purchase, which this client would have received, giving them a login and password to get into the learning center. In the learning center, there is the option to immediately download the information that is on the cd, and this option is always available. It is unfortunate that this client did not read the email they would have received from us at the time of order. They were told at the time of purchase that they would be receiving this email, but apparently this client did not read this notification either. We have refunded this client and have fully compensated them. It is unfortunate that they still have issues when they have not been harmed in any way. We have thousands and thousands of very satisfied clients that are using our program and love it. We are sorry that this client feels like they had a bad experience.