- Report: #22792
Complaint Review: Grayson Pontiac Jeep - Knoxville Tennessee
-
Author Not Confirmed
Why?
Grayson Pontiac Jeep
8729 Kingston Pike Knoxville, 37923 Tennessee, U.S.A.
Phone:
865-639-4550
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Grayson Pontiac Jeep KEPT MY MONEY AND WON'T RETURN MY CALLS!! Knoxville Tennessee
*Consumer Suggestion: What Was Your Deal?
*Consumer Suggestion: Get your money back...
*Consumer Comment: Everyone must live up to there end of the bargin
*Consumer Comment: Everyone must live up to there end of the bargin
*Consumer Comment: Everyone must live up to there end of the bargin
*Consumer Comment: Everyone must live up to there end of the bargin
I visited Grayson Auto with my husband because we were looking for a Jeep Grand Cherokee. We definately came pepared for a purchase that day, even had the title to our car we were going to trade. Charle Foster seemed like a cordial, likeable salesman, but little did we know...
After agreeing on a price, which included some haggling on both parts, we discovered that the only Cherokee they had on the lot was a brown one, but Ole' Charlie said he would find us the inferno red one we wanted, but just in case he couldn't find one what was our 2nd choice color? After much deliberation we decided on burgundy. He was to call us as soon as he found us a vehicle.
Ole' Charlie said he needed $500.00 and he could just put it on our credit card. But, me being the informed consumer that I was, I said I would write him a personal check. I assumed that this was to be part of our down payment and proved that we were truly serious about this purchase.
Unfortunately, Ole' Charlie didn't find us an infeno red Jeep but could only find a burgundy one. Could it be because there was a $200.00 etra charge from the factory for this particular color and finish???? At first we said we supposed that the burgundy would be O.K., but the morning we were going to drive the 70 miles to the dealership I decide there was no way in hell I was going to pay $30,000.00 for a vehicle I didn't want.
I called Ole' Charlie and explained that I really did not want the burgundy Jeep and guess what? Ole'Charlie says Grayson Pontiac can't give me back my $500.00. Charlie says I should feel guilty for the trouble he went to because after all he probably made "20 phone calls for me".
Guess what? No, I do not feel guilty, I just want my money returned to it's rightful owner. And... the longer this situation exists, the greedier I am beginning to feel.
Sally
Afton, Tennessee
After agreeing on a price, which included some haggling on both parts, we discovered that the only Cherokee they had on the lot was a brown one, but Ole' Charlie said he would find us the inferno red one we wanted, but just in case he couldn't find one what was our 2nd choice color? After much deliberation we decided on burgundy. He was to call us as soon as he found us a vehicle.
Ole' Charlie said he needed $500.00 and he could just put it on our credit card. But, me being the informed consumer that I was, I said I would write him a personal check. I assumed that this was to be part of our down payment and proved that we were truly serious about this purchase.
Unfortunately, Ole' Charlie didn't find us an infeno red Jeep but could only find a burgundy one. Could it be because there was a $200.00 etra charge from the factory for this particular color and finish???? At first we said we supposed that the burgundy would be O.K., but the morning we were going to drive the 70 miles to the dealership I decide there was no way in hell I was going to pay $30,000.00 for a vehicle I didn't want.
I called Ole' Charlie and explained that I really did not want the burgundy Jeep and guess what? Ole'Charlie says Grayson Pontiac can't give me back my $500.00. Charlie says I should feel guilty for the trouble he went to because after all he probably made "20 phone calls for me".
Guess what? No, I do not feel guilty, I just want my money returned to it's rightful owner. And... the longer this situation exists, the greedier I am beginning to feel.
Sally
Afton, Tennessee
6 Updates & Rebuttals
Patrick
Knoxville,Tennessee,
U.S.A.
Everyone must live up to there end of the bargin
#2Consumer Comment
Mon, January 19, 2009
I have been in law school for 4 years. And it sounds to me like you didn't hold up your end of the agreement. You said you would take Burgandy, then you broke your word. I am pretty sure the 500.00 belongs to the dealer. It was a "good faith" deposit and you broke your "good faith".
Patrick
Knoxville,Tennessee,
U.S.A.
Everyone must live up to there end of the bargin
#3Consumer Comment
Mon, January 19, 2009
I have been in law school for 4 years. And it sounds to me like you didn't hold up your end of the agreement. You said you would take Burgandy, then you broke your word. I am pretty sure the 500.00 belongs to the dealer. It was a "good faith" deposit and you broke your "good faith".
Patrick
Knoxville,Tennessee,
U.S.A.
Everyone must live up to there end of the bargin
#4Consumer Comment
Mon, January 19, 2009
I have been in law school for 4 years. And it sounds to me like you didn't hold up your end of the agreement. You said you would take Burgandy, then you broke your word. I am pretty sure the 500.00 belongs to the dealer. It was a "good faith" deposit and you broke your "good faith".
Patrick
Knoxville,Tennessee,
U.S.A.
Everyone must live up to there end of the bargin
#5Consumer Comment
Mon, January 19, 2009
I have been in law school for 4 years. And it sounds to me like you didn't hold up your end of the agreement. You said you would take Burgandy, then you broke your word. I am pretty sure the 500.00 belongs to the dealer. It was a "good faith" deposit and you broke your "good faith".
The Fraud Chick
Ethics,Arkansas,
Get your money back...
#6Consumer Suggestion
Sat, June 22, 2002
Sally, It is true that some dealerships ask for earnest money, but there usually is some sort of written agreement that goes with the check. I am fairly sure you can get some if not all of your $500 back by taking the salesman to small claims court in Knoxville, TN. Call him and tell him you intend to do so unless you receive your full refund. If he balks and says the money was an earnest fee ask him to FAX you the written agreement. Otherwise for $71 or less and a 70 mile drive you will see him in court. I doubt he will be able to show the judge $500 worth of labor. The "earnest fee" is a creepy, oily practice used by dealerships to make even more money for a whole lot of nothingand to pressure people into purchasing something they dont want. Good Luck. TFC
Bob
Raleigh,North Carolina,
What Was Your Deal?
#7Consumer Suggestion
Mon, June 17, 2002
When I wanted a car not in stock, the dealer had me do a credit card slip for a good faith deposit. This would only be kept if the car was obtained but I backed out of the deal. It covered their effort in obtaining the vehicle and their loss if it became hard to sell after I rejected it. Did you get any document explaining the purpose of your deposit? If so, see what terms were agreed as to refundability if the dealer got what you requested but you decided to back out. If no paperwork and you feel the oral agreement was for a refundable deposit, time to file in small claims and let a judge sort it out. You said the second color was OK, so the dealer fulfilled their part of the bargain.
