- Report: #433356
Complaint Review: Green Tea - Impact Wealth Solutions - Provo Utah
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Author Confirmed
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Green Tea - Impact Wealth Solutions
3575 N 100th E, Ste 125 Provo, 84604 Utah, U.S.A.
Phone:
801-418-7727
Web:
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Green Tea - Impact Wealth Solutions - Sarah Heiss Purchased Kid's Game for $6.95 - Green Tea submits $74.95 charge to bank!! Provo Utah
*UPDATE Employee: In Response to Laura
*UPDATE Employee: In Response to Laura
*UPDATE Employee: In Response to Laura
*UPDATE Employee: In Response to Laura
*Author of original report: SARAH HEISS BLOGS ABOUT HER JOB WITH IMPACT WEALTH SOLUTIONS
*Author of original report: Credit Card Information Should Never Be Published
*Consumer Comment: Sarah Heiss Destroying Consumer Transaction - NO REFUND EVER
Yesterday I received 24 emails from Sarah Heiss of Impact Wealth Solutions in retaliation for my repeated phone calls demanding the return of $74.95 to my personal checking account.
Shockwave software company sent email to my personal fuse.net account requesting a nominal one-time only charge of $6.95 to cover shipping and handling for the key code and additional cd version of Diner Dash Restaurant Rescue game that I was allowed to download immediately for my granddaughter to play. No terms and conditions or privacy disclosures were presented at the time of the sale. A picture of a green tea product was floating at the right of the screen that read FREE TRIAL OFFER to set up account with checkoutfree.com. I later received email from checkoutfree.com with a link to set up an account which I ignored. When I received a second email from Shockwave I followed the link to download the game.
On March 3rd, my bank received a debit of $6.95 from a company called Green Tea Co. On March 9th, my bank received a debit of $74.95 from a company called Green Tea Extreme LLC POS. They rejected the debit as unauthorized charge per my request and cancelled my debit card so that I would be protected against fraudulent transactions. On March 11, the $74.95 charge reappeared under the name of the company Green Tea Co.
During this time, I have made over 30 phone calls to the telephone numbers listed on my bank statement for the Green Tea Co. I have hours waiting to be transferred to supervisors, corporate officers, etc. Sarah Heiss spent 56 minutes on a telephone call refusing to allow me to speak. She continued to speak over me and five individuals repeating the mantra, "I will end this conversation..." then she sent 23 emails with a cancel form attachment of the identical form that I completed and sent to the Provo Utah address on the form well over a week ago. I have a tape recording that proves that I informed this company 27 times that I completed and returned their CANCEL form.
This morning a gentleman who lives in my area saw a blog on a company website and contacted me regarding a package that was delivered to his place of business in error. The package was returned to a company called Green Tea Extreme in Provo Utah. The package arrived yesterday and had to have been mailed out AFTER my cancel form was completed and sent to this company and I made the 30+ telephone calls demanding the $74.95 that was fraudulently taken from my bank account.
Of course we are very upset by this incident. We do intend to seek legal remedies in that we honestly believe Sarah Heiss is using her company's email system to harrass and retaliate against us for seeking a simple remedy to this scam. I have witnesses willing to testify to the fact that she REFUSED to acknowledge that I had already completed her CANCEL form and kept insisting that I follow her rules which included my email box being filled with 23 copies of the SAME form that her company received.
Sorry to vent. This consumer will have her day in court with so many others who have experienced this disgusting scam!!!
Laura
Deer Park, Ohio
U.S.A.
Shockwave software company sent email to my personal fuse.net account requesting a nominal one-time only charge of $6.95 to cover shipping and handling for the key code and additional cd version of Diner Dash Restaurant Rescue game that I was allowed to download immediately for my granddaughter to play. No terms and conditions or privacy disclosures were presented at the time of the sale. A picture of a green tea product was floating at the right of the screen that read FREE TRIAL OFFER to set up account with checkoutfree.com. I later received email from checkoutfree.com with a link to set up an account which I ignored. When I received a second email from Shockwave I followed the link to download the game.
On March 3rd, my bank received a debit of $6.95 from a company called Green Tea Co. On March 9th, my bank received a debit of $74.95 from a company called Green Tea Extreme LLC POS. They rejected the debit as unauthorized charge per my request and cancelled my debit card so that I would be protected against fraudulent transactions. On March 11, the $74.95 charge reappeared under the name of the company Green Tea Co.
During this time, I have made over 30 phone calls to the telephone numbers listed on my bank statement for the Green Tea Co. I have hours waiting to be transferred to supervisors, corporate officers, etc. Sarah Heiss spent 56 minutes on a telephone call refusing to allow me to speak. She continued to speak over me and five individuals repeating the mantra, "I will end this conversation..." then she sent 23 emails with a cancel form attachment of the identical form that I completed and sent to the Provo Utah address on the form well over a week ago. I have a tape recording that proves that I informed this company 27 times that I completed and returned their CANCEL form.
This morning a gentleman who lives in my area saw a blog on a company website and contacted me regarding a package that was delivered to his place of business in error. The package was returned to a company called Green Tea Extreme in Provo Utah. The package arrived yesterday and had to have been mailed out AFTER my cancel form was completed and sent to this company and I made the 30+ telephone calls demanding the $74.95 that was fraudulently taken from my bank account.
Of course we are very upset by this incident. We do intend to seek legal remedies in that we honestly believe Sarah Heiss is using her company's email system to harrass and retaliate against us for seeking a simple remedy to this scam. I have witnesses willing to testify to the fact that she REFUSED to acknowledge that I had already completed her CANCEL form and kept insisting that I follow her rules which included my email box being filled with 23 copies of the SAME form that her company received.
Sorry to vent. This consumer will have her day in court with so many others who have experienced this disgusting scam!!!
Laura
Deer Park, Ohio
U.S.A.
7 Updates & Rebuttals
Laura
Deer Park,Ohio,
U.S.A.
Credit Card Information Should Never Be Published
#2Author of original report
Mon, March 30, 2009
Sarah,
Most of what you wrote is false. The terms and conditions screen for your product did not appear in the area which requested my credit card information. The charge for $74.95 appeared within days of the original charge for $6.95.
The fact that you are in possession of my credit card number and choose to publish the last four digits and expiration date speaks volumes about the company that you work for and you, as an individual.
Perhaps this should be resolved in court.
Sarahheiss
Orem,Utah,
U.S.A.
In Response to Laura
#3UPDATE Employee
Wed, March 18, 2009
We are the corporate office of My Green Tea Xtreme which is in no way affiliated with Shock Wave Software. Our company, My Green Tea Xtreme does charge a $6.95 shipping and handling fee upon signing up for our product. Beginning the day that you sign up for our product, a 14 day trial period begins in which the customer is to decide whether or not they wish to continue receiving our product, My Green Tea Xtreme. Before the sale can be complete, each consumer must agree to our terms and conditions, which are available on our site page for customers to read. Included in the terms and conditions are the instructions as to how to cancel our product before the 14 trial period ends. This is done by sending an e-mail to our customer support center and they, in return, will send the link to our cancellation form. The customer then must fill the form out and send it back to the corporate offices where they may cancel the customers account in the system.
In our terms and conditions it states that if you do not cancel within the 14 day trial period than you automatically begin receiving monthly charges of $74.95 and will continue to receive our product, My Green Tea Xtreme. Clearly, it states all of this information upon signing up for our product.
Our records show that an account under the name of Laura was created on 02/22/09 for My Green Tea Xtreme under the e-mail address Lauras@XXXXX using a credit card ending in XXXXX and expiration 09/0X. As you have stated you were charged $74.95 on 03/09/09. And as it stated in our terms and conditions, if you do not send in the proper cancellation form within the 14 day trial period you are automatically charged for that amount. Our records show that we did not receive any e-mails, phone calls, or the cancellation form within the 14 day trial period from Laura.
As you have stated you were charged by a company called Green Tea Co. and I must make you aware that our company is titled My Green Tea Xtreme and only that title would appear on any bank charges from our company.
Our records show that a phone conversation was held between Laura, and our representatives Sarah and Cherise on 03/11/09. Sarah, after not being able to resolving any issues with Laura, transferred the call to Cherise who then continued to try to resolve the issues with no luck. Cherise ended the conversation. To ensure that Laura received the cancellation form and understood why her account was charged, Cherise sent the cancellation form and the terms and conditions to the e-mail address Lauras@XXXXXX.
On 03/12/09 the director of operation, Jared, contacted Laura and resolved any issues that may have been at hand. As part of our company's resolution with Laura, we will never do business with Laura again. We consider this case closed.
Sarahheiss
Orem,Utah,
U.S.A.
In Response to Laura
#4UPDATE Employee
Wed, March 18, 2009
We are the corporate office of My Green Tea Xtreme which is in no way affiliated with Shock Wave Software. Our company, My Green Tea Xtreme does charge a $6.95 shipping and handling fee upon signing up for our product. Beginning the day that you sign up for our product, a 14 day trial period begins in which the customer is to decide whether or not they wish to continue receiving our product, My Green Tea Xtreme. Before the sale can be complete, each consumer must agree to our terms and conditions, which are available on our site page for customers to read. Included in the terms and conditions are the instructions as to how to cancel our product before the 14 trial period ends. This is done by sending an e-mail to our customer support center and they, in return, will send the link to our cancellation form. The customer then must fill the form out and send it back to the corporate offices where they may cancel the customers account in the system.
In our terms and conditions it states that if you do not cancel within the 14 day trial period than you automatically begin receiving monthly charges of $74.95 and will continue to receive our product, My Green Tea Xtreme. Clearly, it states all of this information upon signing up for our product.
Our records show that an account under the name of Laura was created on 02/22/09 for My Green Tea Xtreme under the e-mail address Lauras@XXXXX using a credit card ending in XXXXX and expiration 09/0X. As you have stated you were charged $74.95 on 03/09/09. And as it stated in our terms and conditions, if you do not send in the proper cancellation form within the 14 day trial period you are automatically charged for that amount. Our records show that we did not receive any e-mails, phone calls, or the cancellation form within the 14 day trial period from Laura.
As you have stated you were charged by a company called Green Tea Co. and I must make you aware that our company is titled My Green Tea Xtreme and only that title would appear on any bank charges from our company.
Our records show that a phone conversation was held between Laura, and our representatives Sarah and Cherise on 03/11/09. Sarah, after not being able to resolving any issues with Laura, transferred the call to Cherise who then continued to try to resolve the issues with no luck. Cherise ended the conversation. To ensure that Laura received the cancellation form and understood why her account was charged, Cherise sent the cancellation form and the terms and conditions to the e-mail address Lauras@XXXXXX.
On 03/12/09 the director of operation, Jared, contacted Laura and resolved any issues that may have been at hand. As part of our company's resolution with Laura, we will never do business with Laura again. We consider this case closed.
Sarahheiss
Orem,Utah,
U.S.A.
In Response to Laura
#5UPDATE Employee
Wed, March 18, 2009
We are the corporate office of My Green Tea Xtreme which is in no way affiliated with Shock Wave Software. Our company, My Green Tea Xtreme does charge a $6.95 shipping and handling fee upon signing up for our product. Beginning the day that you sign up for our product, a 14 day trial period begins in which the customer is to decide whether or not they wish to continue receiving our product, My Green Tea Xtreme. Before the sale can be complete, each consumer must agree to our terms and conditions, which are available on our site page for customers to read. Included in the terms and conditions are the instructions as to how to cancel our product before the 14 trial period ends. This is done by sending an e-mail to our customer support center and they, in return, will send the link to our cancellation form. The customer then must fill the form out and send it back to the corporate offices where they may cancel the customers account in the system.
In our terms and conditions it states that if you do not cancel within the 14 day trial period than you automatically begin receiving monthly charges of $74.95 and will continue to receive our product, My Green Tea Xtreme. Clearly, it states all of this information upon signing up for our product.
Our records show that an account under the name of Laura was created on 02/22/09 for My Green Tea Xtreme under the e-mail address Lauras@XXXXX using a credit card ending in XXXXX and expiration 09/0X. As you have stated you were charged $74.95 on 03/09/09. And as it stated in our terms and conditions, if you do not send in the proper cancellation form within the 14 day trial period you are automatically charged for that amount. Our records show that we did not receive any e-mails, phone calls, or the cancellation form within the 14 day trial period from Laura.
As you have stated you were charged by a company called Green Tea Co. and I must make you aware that our company is titled My Green Tea Xtreme and only that title would appear on any bank charges from our company.
Our records show that a phone conversation was held between Laura, and our representatives Sarah and Cherise on 03/11/09. Sarah, after not being able to resolving any issues with Laura, transferred the call to Cherise who then continued to try to resolve the issues with no luck. Cherise ended the conversation. To ensure that Laura received the cancellation form and understood why her account was charged, Cherise sent the cancellation form and the terms and conditions to the e-mail address Lauras@XXXXXX.
On 03/12/09 the director of operation, Jared, contacted Laura and resolved any issues that may have been at hand. As part of our company's resolution with Laura, we will never do business with Laura again. We consider this case closed.
Sarahheiss
Orem,Utah,
U.S.A.
In Response to Laura
#6UPDATE Employee
Wed, March 18, 2009
We are the corporate office of My Green Tea Xtreme which is in no way affiliated with Shock Wave Software. Our company, My Green Tea Xtreme does charge a $6.95 shipping and handling fee upon signing up for our product. Beginning the day that you sign up for our product, a 14 day trial period begins in which the customer is to decide whether or not they wish to continue receiving our product, My Green Tea Xtreme. Before the sale can be complete, each consumer must agree to our terms and conditions, which are available on our site page for customers to read. Included in the terms and conditions are the instructions as to how to cancel our product before the 14 trial period ends. This is done by sending an e-mail to our customer support center and they, in return, will send the link to our cancellation form. The customer then must fill the form out and send it back to the corporate offices where they may cancel the customers account in the system.
In our terms and conditions it states that if you do not cancel within the 14 day trial period than you automatically begin receiving monthly charges of $74.95 and will continue to receive our product, My Green Tea Xtreme. Clearly, it states all of this information upon signing up for our product.
Our records show that an account under the name of Laura was created on 02/22/09 for My Green Tea Xtreme under the e-mail address Lauras@XXXXX using a credit card ending in XXXXX and expiration 09/0X. As you have stated you were charged $74.95 on 03/09/09. And as it stated in our terms and conditions, if you do not send in the proper cancellation form within the 14 day trial period you are automatically charged for that amount. Our records show that we did not receive any e-mails, phone calls, or the cancellation form within the 14 day trial period from Laura.
As you have stated you were charged by a company called Green Tea Co. and I must make you aware that our company is titled My Green Tea Xtreme and only that title would appear on any bank charges from our company.
Our records show that a phone conversation was held between Laura, and our representatives Sarah and Cherise on 03/11/09. Sarah, after not being able to resolving any issues with Laura, transferred the call to Cherise who then continued to try to resolve the issues with no luck. Cherise ended the conversation. To ensure that Laura received the cancellation form and understood why her account was charged, Cherise sent the cancellation form and the terms and conditions to the e-mail address Lauras@XXXXXX.
On 03/12/09 the director of operation, Jared, contacted Laura and resolved any issues that may have been at hand. As part of our company's resolution with Laura, we will never do business with Laura again. We consider this case closed.
Laura
Deer Park,Ohio,
U.S.A.
Sarah Heiss Destroying Consumer Transaction - NO REFUND EVER
#7Consumer Comment
Thu, March 12, 2009
Sarah Heiss called my personal cell phone at my place of business. She made it very clear that her company will NEVER EVER refund the $74.95 charged to my credit card and ranted about destroying every shred of evidence that any sales transaction existed between me and her company. My bank and Mastercard are in the process of disputing the charges by this company.
How is it that Sarah Heiss (20 years of age) thinks she has any power to destroy transaction information and NEVER EVER refund a disputed amount?
Will the owner of Impact Wealth Solutions please own up to this mess???
A college student claims she is running a one man show that is bilking consumers like me out money every day!
Laura
Deer Park,Ohio,
U.S.A.
SARAH HEISS BLOGS ABOUT HER JOB WITH IMPACT WEALTH SOLUTIONS
#8Author of original report
Thu, March 12, 2009
And Sarah blogs:
First my job just landed some huge offers and I am in charge of all the customer service for the corporate office that I work for. They recently opened the phone lines for in coming calls. I get so many calls a day. Every day I come
into work my voice mail is always full and I empty it five times a day while taking about 75 phone calls an hour. During all these calls I am answering up to two hundred emails a day and calling people that have called and left
messages back and taking care of all of the cancellation forms that have been sent in through the mail. I am a one man show running this for now until they hire me a team that will work under me. The reason I am blogging now is because
the whole system just shut down.
