egmweb
Alabama,#2Consumer Comment
Fri, February 28, 2014
Hello All,
I would like to warn you guys to get into the Web Hosting GreenGeeks. I've signed up for a reseller account back on December and the service was the worse EVER.
The interruption of the service was all the time, the speed was the slowest and the Support terrible.
I've created a Ticket with them to have them to refund my money as they say 30-day money back guarantee.
I've got a reply saying that I needed to fill out a Cancellation form, which I did. That action created another Ticket number. Then I replied also that I wanted my account to be cancelled and that I wanted my money back.
Then they told me that I needed to send an email to [email][email protected][/email] which I did. NONE a single response.
After that, I received an email saying that the Ticket was redirected to their QA department and I would receive an answer shortly.
This week (February 2014) I've received an email from them saying that a new invoice was generated. I've went back to their site and checked the ticket and still no answer.
When I spoke to a chat operator they told me that they were waiting for my response all this time.
I couldn't believed that...
As of the end... because I told them that I will come to this forums and to the social media... they deleted all the tickets from my account... and also refused to refund me my the money.
Please take this story as a warning.... I feel completely mocked by this guys. Not only for the terrible service, but the way how they handle things to avoid refunding the money.
EGMWEB.
Justin I
San Fernando,#3Consumer Comment
Thu, April 19, 2012
I actually agree with the complaint against GreenGeeks. I just had to cancel my account after a few too many reliability and performance issues. My request was that the prorated amount of my remaining service be refunded back to me and that we both part ways satisfied. Josh Dargie fielded my issue and maintained a 100% robotic standpoint, spouting text from their FAQ and terms as opposed to handling my situation on a case-by-case. He also put the entire blame of my issue on me, attributing it to being a target for hacker attacks. I admit that this did happen, once. But well after other performance related tickets were submitted and I did quickly remedy the issue once notified as it was a security issue with WordPress.
GreenGeeks is one of those companies where they will patch the problem for you and move on, but when you are completely dissatisfied, they fall back on their policy text to "divest" themselves of you. There are so many other cost effective options out there to choose from.
99.9% uptime is a fabrication by GreenGeeks.