Ryan
St. George,#2UPDATE Employee
Wed, January 10, 2007
My name is Ryan Riddle, I am the general manager of Iworks and we handle all the customer service for Raven Media which includes several products, including GSA, GWP, SBA Express, etc. If you are at this site then it is probably because we failed you in some way in the customer service process and I would like the opportunity to make it right. This is the customer service number 866-396-5718. If you call this number you should get a friendly helpful agent that will be happy to help you and even give you a refund if that is what you desire. If for any reason our agents did not help you and you don't feel that we have done our job please feel free to call or email me personally and I assure you that I will handle your problem immediately. My cell number is 435-773-1795 and my email address is [email protected]. Sincerely, Ryan R.
Karolyn
Kirkland,#3Author of original report
Fri, December 29, 2006
Seeing as how while in the process of disputing the first set of fraudulent charges I found, I was hit with two more, I decided to search my account for any other transactions by these three companies. You guessed it--they've been hitting the account for months. GSA/SBA Express, NetworkAgenda.com, and Grant Writer Pro have been making unauthorized charges to my bank account for months. All told, they've stolen $245.20 from my account in the last six months. I have to admit--it's a great scam. They first hit me with $3.95 charge. When that wasn't disputed, they upped the ante--next month, it was $29.95 (both Grant Writer Pro). Over the next two months, they added charges for GSA/ SBA Express and NetworkAgenda.com. Fradulently charging a debit card (as opposed to a credit card) makes sense. Given the sheer magnitude of transactions in a bank account each month, unless you're putting every charge under a microscope, you won't catch it.