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  • Report:  #566245

Complaint Review: Gulf Stream Coach - Nappanee, Indiana

Reported By:
Tom - Vernal, Utah, United States of America
Submitted:
Updated:

Gulf Stream Coach
503 South Oakland Avenue Nappanee,, 46550 Indiana, United States of America
Phone:
800-289-8787
Web:
http://gulfstreamrv.com/
Categories:
Tell us has your experience with this business or person been good? What's this?

We purchased a Gulf Stream, Gulf Breeze 531bh, 32 ft fifth wheel from RV Wholesalers.com in March 2008.  I picked up the RV Friday before Easter.  It was a 600+ mile trip home.  The same day I purchased the RV the slide out came out as I drove down the interstate.  It was late on a Friday of a long holiday weekend so we didn't turn around and take it back to the dealer since they were closed, mistake #1.  Used straps from an all night truck stop to hold the slide in the rest of the trip. Not much fun!!



I had the slide out fixed and the first trip to the West coat was in June 2008.  You Guessed it, the slide out broke twice on this trip.  I got it back home after fixing slide myself.  After returning home I find out no one will work on a Gulf Stream product because they wont pay warranty claims.  I search all over Colorado and Utah looking for a dealer to do the work.  The rest of 2008 the RV sat in my Drive, unusable.  Finally found a dealer to repair the RV in Jan 2009.  They were over 200 miles away.  I took the RV to the dealership for repairs in Jan 2009.  They had the RV until April 2009.  On the 200 mile drive home the Slide broke again!!!



When I got the RV back to my house not only was the slide still broke, I found it had sustained water damage from a leaking roof.  I talked a local dealer into looking at the RV at my expense.  Because of major water damage they advised me not to stay in the RV because of mold.  The roof had leaked since new and now the roof, rear wall and side wall were all full of rot and mold.  Local dealer indicated the trailer was probably a total loss and refused to work on it further.  They figured the slide problem was a design flaw.  They did seal it up so it did not get further damage. 



After working with Gulf Stream from the start of this mess, they agreed to come get the camper for inspections and repairs. After over a year of owning it and not being able to use the RV, the factory picked it up in June 2009.  The trailer stayed with Gulf Stream at their factory all summer.  This was summer #2 that I could not use the RV.  I could not get any info from Gulf Stream and finally hired an attorney in August of 2009.  After hiring an attorney, they wanted to talk and bring the camper back, no info, no communications, and not covering the attorney fees.  On top of it all, the selling dealer wouldn't even return a call.



It is now Feb 2010.  Gulf Stream Still has the RV.  I still have payments and now have attorney fees for 6 months of Gulf Stream stalling.



If others are having the same issues, we should join forces.  My pockets aren't deep enough to keep fighting with them and I think that is the tactic they use to avoid legal battles.  



4 Updates & Rebuttals

Kim

South Milwaukee,
Wisconsin,
Ready to Gather a Larger Voice

#2Consumer Comment

Mon, July 28, 2014

We recently posted 1155324 our report filed on 6/16/14

We believe that a larger voice can get some action for all of us that deserve justice.

Ready when you are, have been connecting with all on the rip off to get some momentum going.

It's time we are listened to and receive what we are rightfully deserving of thru our experiences.

Thank YOU!

 


Kim

South Milwaukee,
Wisconsin,
Let's litagate Together

#3Consumer Comment

Mon, July 28, 2014

I too have had an experience with Gulf stream the Rip Off File #1155324, we did this video and are now planning to take legal action as certified letters, calls to the company to resolve are discounted and we want our money back on this unit.

Would love to get all the people on Rip off together and file a Class action suit.

It seems they discount all individuals who take action, perhaps a larger voice, can capture the respect we as buyers deserve from our experience and investment!  See our video https://www.youtube.com/watch?v=Uc_YDHL54ng

Who is ready to stand together as a larger group? 

thank YOU!


Jonathan Moore

Denton,
Maryland,
United States of America
GulfStream Coach Leaking

#4Consumer Comment

Wed, May 26, 2010

Hello, I am currently an owner of a Gulfstream 5th wheel coach that I purchased in 06, due to my hectic schedule and my wife giving birth to two kids over the past two years we have not had the time to go camping, that beings said we started planning out our camping schedule this year in hopes to get back into and enjoy some quality family time at the campground.  I recently took my camper in for some minor extended warranty work when I noticed that there was rotten wood on the living room slide, I asked the dealer to look at this and let me know what the problem was.  After investigation by there certified technician the slide had to removed for repair at which time I contacted my insurance company due to the cost of the repairs.  My adjuster the General Manager/Owner of the R/V dealership and the certified technician found the problem came from a engineer design defect in which the slide was not properly sealed so with that being said the insurance company denied the claim.  My dealer and myself have made numerous calls and attempts to Gulfstream with no avail I keep being told that it is out of warranty when I tried to explain to them it is not a warranty issue and a enginner design defect I get nothing in responce.  My dealer states that this is a common problem with gulfstream and that he is now in the process to stop selling for them due to the fact they do not stand behind there product.  I have contacted the BBB in reference to this but do not know what else to do but to get my story out there in hopes of a class action law suit against gulfstream this problem makes me sick to my stomach due to the fact we are making payments on something we can't even use and the worst of it is that my 4 year old daughter was so happy to go camping to the point she calls me her little camping buddy which brings tears to my eyes for I know it will be sometime before I can take my daughter camping because of this.


Debbie

Pottstown,
Pennsylvania,
U.S.A.
To Tom in Vernal Utah

#5Consumer Comment

Sun, March 28, 2010

Dear Tom:

Three years ago, I filed a report here for exactly the same thing with Gulfstream.  My mother and stepfather purchased a brand new, very expensive unit. They started out with trouble with the slide which then became leaks that poured down the inside of the windows.  Months later, Gulf Stream took it for repair.  More than 40 repairs later, on a unit that had less than 2,000 miles on it, it came back full of mold, and is completely useless.  The RV went to the lawyers in Indiana since you have to have an Indiana attorney and it has been sitting for the past two years.  My folks are still paying the monthly loan for this piece of garbage and are getting nowhere with Gulf Stream.  You say you have an attorney but does he handles class action suits?  All it takes it two different people to have the same issue and you can have a class action.  From the looks of it here, there are at least five of us.  I am in the process of seeking out a class action attorney for them which does NOT need to come from Indiana.  If your attorney can handle this, please contact me so we can find a way to communicate and go after Gulf Stream.  Given that my folks bought the unit in 2005, Gulf Stream knew about the problem then and it is apparent they have never fixed the issues and are still selling units that are defective and dangerous. 

Please contact me and we maybe together, we can get justice from Gulf Stream and save others from enduring the same emotional and financial pain they cause.  I don't know if my email will work here but I'll give it a shot.  (((ROR redacted))) Or find me on Facebook, Debra Parkins. 

Thanks and hope to hear from you.

 

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

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