- Report: #949702
Complaint Review: gulfstream coach inc - nappanee Indiana
Reported By:
rollie -
venice, Florida, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
gulfstream coach inc
po. box 1005 nappanee, 46550 Indiana, United States of America
Phone:
574-773-7761
Web:
Categories:
Business Rating:
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gulfstream coach inc roof leak ripoff nappanee, Indiana
I have the same trouble as others roof leaks on my 2012 canyon trail fifth wheel . Starting having trouble with unit the day I got it. complained about several things they help at first but than started giving hard time it was not this or that always we will record in your records. I sent photo of what I thought was a upcoming roof leak rubber roof look like it was not installed properly I was told they would put a note in my file would not repair ar this time.
Four mo. later water leak found in rear inside wall . Sent photo to gulf stream was told they would take no part in any repairs of my unit at all. I juss that is what they call there great warranty an the great concern about there buyers.Gulfstream has not be just to me and many others its about time they be stopped from doing there bad busses practice.At this time I would not be able to say any good things or tell anyone to buy one of there units bad custormer relations. Hope no one else makes the same mistake I did.This has been one of the most nerve racking thing I have had to deal with is years
Four mo. later water leak found in rear inside wall . Sent photo to gulf stream was told they would take no part in any repairs of my unit at all. I juss that is what they call there great warranty an the great concern about there buyers.Gulfstream has not be just to me and many others its about time they be stopped from doing there bad busses practice.At this time I would not be able to say any good things or tell anyone to buy one of there units bad custormer relations. Hope no one else makes the same mistake I did.This has been one of the most nerve racking thing I have had to deal with is years
2 Updates & Rebuttals
rollie
venice,Florida,
roof leak no warranty
#2Author of original report
Wed, November 19, 2014
Gulfstream coach Inc. this is an update about my leaking roof since I wrote this report I have had no further action. After several communications with Gulfstream they still have not honored the warranty. I proceeded to get the roof in the leaks fixed in the back wall where rotted out. Gulfstream finally agreed to pay me a portion of the repair that had to be made to correct the vehicle.
When I took the RV down to get the repair done they called me a few days later to come and look at the damage and there was an extra charge after the original quote. Upon examining the damage that was done the walls were constructed of wood framing. This was one of my complaints with Gulfstream coach I purchased the vehicle with the assumption they had a six sided aluminum frame. This was a selling point to me when I question to CEO of Gulfstream he told me my coach was built a couple of months before they started using the aluminum framing. I spoke to other people in Gulfstream they started using aluminum framing 2 to 3 years before mine was built. So they not only did not honor their warranty but in my opinion they lied to me about the aluminum framing.
Today is November 19, 2014 I have had this vehicle about three years the last correspondence I had with Gulfstream I sent seven people in the organization letters not one response several months later. I sent another set of letters to the same seven people explaining the circumstances and to this day several months later I have not heard from one of the seven employees with Gulfstream. Again as I stated in my last update Gulfstream coach Inc. if they can't honor their warranties to their customers I think there business should be closed and them not be allowed to manufacturer RV's. The last time I took my RV out I ended up leaving it at an RV park because the front leveling jacks completely went out this was another expense on the RV of almost $1000.
rollie
venice,Florida,
Gulfstream Inc. does not honor warranty
#3Author of original report
Sun, April 14, 2013
This is an update about the report 949702 in reference to 2012 Canyon trail RV. In the report I stated that by the time I made my third or fourth complaint to golf coach Inc. about the roof leak and damage caused inside the vehicle. They told me they would put a note in my file four months later I had visible damage inside wall rear of RV sent photos. Upon receipt of my photos they came to decision that they were not going to do any further repairs to my vehicle. At this time my vehicle was not even 18 months old they stated they had a two-year 24 months warranty on roof and structure. Now it is April 2013 I have not heard one word from them.
