- Report: #850733
Complaint Review: Guthy Renker Wen Haircare - Palm Desert California
Reported By:
masterkeykid -
Surprise, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Guthy Renker Wen Haircare
41550 Eclectic St # 200 Palm Desert, 92260 California, United States of America
Phone:
1-800-964-1892
Web:
Categories:
Business Rating:
(0)
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Guthy Renker Wen Haircare Item Not received , Wrong address, Still Charged !! Palm Desert, California
Wen haircare claims they shipped an item to my mailbox in a mail store. They didn't put my correct address on it according to them and I didn't receive it. I followed up after recieving a bill and asked them what it for. They said they shipped it and I would need to fax an affidavit of not receiving the item. I did within 2 days of recieving. I almost never use that mailbox. I went to the mailbox and there were 3 or 4 letters saying I still owed them money.
I called the phone number I had . The first customer svc person said they don't ask people to fax the affidavit. The person they escalated it to said if I fax I need to call and notify that it's been faxed . The supervisor Ruth id 5875 acct supervisor said they do take faxes and they didn't receive. The only thing they all agreed on was weather I received it or not I owe them $90. A total SCAM . I will always look at Guthy Renker and Wen as a fraudulent operation .
I called the phone number I had . The first customer svc person said they don't ask people to fax the affidavit. The person they escalated it to said if I fax I need to call and notify that it's been faxed . The supervisor Ruth id 5875 acct supervisor said they do take faxes and they didn't receive. The only thing they all agreed on was weather I received it or not I owe them $90. A total SCAM . I will always look at Guthy Renker and Wen as a fraudulent operation .
