- Report: #1415173
Complaint Review: gympros - Brentwood Tennessee
Reported By:
jennifer -
brentwood, Tennessee, United States
Submitted:
Updated:
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Author Confirmed
Why?
gympros
Brentwood, Tennessee, United States
Web:
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gympros promised a perfect arc trainer but got an old, broken down one in Brentwood Tennessee
i called gympros to make sure there was no misunderstanding of what i was trying to buy and be sure i understood correctly what it was i was buying...i spoke to a british accented spokensman from gympros to discuss the machine i was looking at online...describing it in detail to him to make absolutely sure we were on the same page....(i didn't see the name/model of it on the page so i wanted to be sure he understood which one i was referring to) - after assuring me that this was the machine i was looking at...and paying for it with a 2 yr warranty....i hung up
Altho he'd asked for my phone number and email address, which i provided...i never received any kind of confirmation of purchase...warranty...or proof that our conversation had even occured...but i trusted this company and just waited for everything to fall into place...thinking...surely tomorrow they'll send it....and yes...i sent numerous emails and my mom and i made numerous calls to them trying to figure out not only where the paperwork was, but where my MACHINE WAS...and why, we'd had to set up delivery four times, this last one we'd set up for delivery and it was dropped on my driveway...
they were wanting to charge me a fee for not only the $2,800 machine...but also half of the restocking fee if i didn't accept it because "only a few screws had fallen off" and the machine was basically undamaged....except that it'd fallen on my driveway off the crate it'd been sitting on, which i luckily took pictures of to prove...so, i refused it...
When they finally got a different company to bring it in my house..."free of charge"...the company's five guys damaged my wood floor and the frame of the door they were trying to fit the arc trainer thru, leaving peices of wood all over the floor before finally giving up and leaving it in my dining room...(id just had my baby and was tending to her during thsi time..my mom witnessed all this) it turned out that this was actually an old model of arc trainer i was not familiar with, had never seen before, with cupholders so far back i couldn't reach them, and resistence that kept going to max speed not only when set to a program, but also when only set to manual - when i called gympros to ask about these things -
including the name of this "new/improved" moving company, they said they had "no way of knowing that information" - even tho they'd been the ones to hire them - but that he'd send someone out to look at the machine and id hear back from him soon...(i haven't) i've written email's since this incident and have still not received a warranty/contract or revised version of either....i have no idea what to do except to hire an attorney in california and take them to court, nothing else has seemed to get any kind of response....and im done being dismissed.
