- Report: #176619
Complaint Review: Hacienda Vista Real-Premier Holiday Travel Vacation Club - Playa Del Carmen Quintana Roo
-
Author Confirmed
Why?
Hacienda Vista Real-Premier Holiday Travel Vacation Club
Paseo Xaman-Ha Ret. 3, Lotes 12 Y 13, Villas Pakal Playa Del Carmen, 77710 Quintana Roo, Mexico
Phone:
984-8031-585
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hacienda Vista Real - Premier Holiday Travel Vacation Club Ripoff breach of contract false advertising misleading information high pressure sales Playa Del Carmen Quintana Roo Mexico
They sold me a contract which guaranteed discounts on their various resorts and hotels all over the world. In order to close the deal, they offered me 3 separate weeks for free, one at the Hacienda Vista Real, where I was, one at their hotel in Cozumel, the Park Royal Cozumel, and one at any of their other hotels. They did not mention that these all expired after 2 years and I didn't notice until after I had signed the contract.
Then, after hurricane Katrina, they sent out notices to all members that they owed an additional "assessment fee" to help pay for the damages. I was told that there would be no additional fees and it is not mentioned in the contract. When I (along w/ several other members) refused to pay this fee, I was told that my contract was suspended and I could not make reservations at any of their "resorts" until I paid the fee. Also, when I asked for reservations at the hotel in Cozumel, I was told it was shut down for renovations due to the hurricane until June 2006. June 2006 is 2 years after I signed the contract, so my "free" week would be expired. Then I asked about using my "free" week at the Hacienda Vista Real, and was told there was a mandatory "all inclusive fee" of $84/nite per person....I hardly call this free.
I went on the internet and found that there were approximately 300 others who had been scammed in the same way. There is also a group called the Royal Holiday Vaction Club which seems to be affiliated and is experiencing the same problem; i.e. they are having their memberships suspended if they do not pay the assessment fee. I have already paid $12,000....the entire cost of the contract (or so I was told) and I don't intend to pay any more for nothing.
Susan
San Francisco, California
U.S.A.
Then, after hurricane Katrina, they sent out notices to all members that they owed an additional "assessment fee" to help pay for the damages. I was told that there would be no additional fees and it is not mentioned in the contract. When I (along w/ several other members) refused to pay this fee, I was told that my contract was suspended and I could not make reservations at any of their "resorts" until I paid the fee. Also, when I asked for reservations at the hotel in Cozumel, I was told it was shut down for renovations due to the hurricane until June 2006. June 2006 is 2 years after I signed the contract, so my "free" week would be expired. Then I asked about using my "free" week at the Hacienda Vista Real, and was told there was a mandatory "all inclusive fee" of $84/nite per person....I hardly call this free.
I went on the internet and found that there were approximately 300 others who had been scammed in the same way. There is also a group called the Royal Holiday Vaction Club which seems to be affiliated and is experiencing the same problem; i.e. they are having their memberships suspended if they do not pay the assessment fee. I have already paid $12,000....the entire cost of the contract (or so I was told) and I don't intend to pay any more for nothing.
Susan
San Francisco, California
U.S.A.
