- Report: #1215331
Complaint Review: Health Insurance Marketplace - Nationwide
Reported By:
Evi -
Cape Coral, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Health Insurance Marketplace
Nationwide, USA
Web:
https://www.healthcare.gov
Categories:
Business Rating:
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Health Insurance Marketplace The Marketplace's Advanced Resolution Center does not fix problems! Florida Nationwide
The Health Insurance Marketplace has the most incompetent people assigned in their Advanced Resolution Center (ARC). If you have a problem, the marketplace will "escalate" the problem to be fixed to their Advanced Resolution Center. The problem is the Advance Resolution Center that is assigned to resolve issues IS THE PROBLEM!
If you are terminating your coverage for whatever reason, you are supposed to give them 14 days notice, something people don't know. Well, I tried to terminate my insurance coverage through the Marketplace because that's how it's supposed to be. You can't call the insurance company and say, I want to terminate my coverage. If you signed up for insurance through the Marketplace, you have to terminate it through the Marketplace.
The first time I called the Marketplace, they did the termination by phone. A month later, I find that the Marketplace did not terminate my insurance and I was being billed by the insurance company. I called the Marketplace. They "escalated" the problem to the "Advance Resolution Center (ARC)" Nothing was done, they closed the escalation, I was not notified, and I was not terminated. I called again. The Marketplace team "escalated" it again to "ARC." I was told to wait for their call. I waited and waited. I called the Marketplace again and it was "escalated" again. I get a call and was told termination would take some time. I waited and waited again for this termination to take place.
Five months later, the IRS is withholding back my tax refund, Medicare may penalize me for having two insurances at the same time, which is illegal, and the "Advanced Resolution Center" said they could not change the date of termination to reflect the correct date of termination because the dates were computer generated and since it's a CMS program, there is no fix for it yet. WHAT?? Are you telling me you cause the problem then you can't fix it?? Meanwhile people are running into problems with their income taxes and Medicare because you cannot fix something as simple as a termination date??
Try to get a supervisor on the phone from ARC and they will not put one on. Ask who you can complain to and they don't know. Meanwhile I may have to pay on taxes, which I've never had to in the past and face problems with Medicare. People, beware of these people in the Marketplace's resolution center. They don't resolve anything but cause more problems!
