- Report: #589178
Complaint Review: Healthypets.com AKA Entirelypets.com - Fremont California
Reported By:
Duane -
New Prague, Minnesota, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Healthypets.com AKA Entirelypets.com
43450 Mintwood St Fremont, 94538 California, United States of America
Phone:
800-889-8967
Web:
www.Entirelypets.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Healthypets.com AKA Entirelypets.com Healthy Pets, inc 34501 Seventh St, Union City, CA 94587 Charged me 80.60 restock charge for them shipping the wrong items Fremont, California
Do Not use this Company! I have been in retail for 31yrs and have never treated someone like this. I placed a 402.98 order with this company on my credit card and waited 3 weeks for my shipment. When it got here and I opened it the products were substituted for things that I could buy at the local pet store not the things that I had orderd. So I called and got a UPS return tag from Entirely Pets when the UPS driver gave me the slip with the tracking number the name on it was Healty pets inc. So it went back and I waited 3 more weeks and no credit to my card. I called Entirely Pets and was put on hold for over 20 min and then told that my credit would be done ASAP. Two weeks go by and mt credit shows up as 322.38 so I called again and went on hold when someone talked to me they said it was a restocking charge of 86.60 now I am in the middle of a battle with them and my credit card company But still out the money for there mistake!
1 Updates & Rebuttals
Oz
United States of AmericaYour order with EntirelyPets.com
#2UPDATE Employee
Thu, May 13, 2010
Hello Duane,
We sincerely apologize for any inconvenience this may have caused. I have looked into this situation and feel that you were not treated correctly and have updated our procedures to make sure this does not reoccur. I have issued a credit back to your credit card for the remainder of the funds. If you would like to discuss this with me further, please feel free to call our customer care line at 1-800-889-8967 and ask for me.
Sincerely,
Oz
Customer Care Manager
EntirelyPets.com
