Consumer
Hamilton,#2Consumer Suggestion
Sun, October 21, 2007
One possible reason the speech and hearing center was not motivated to open an office for one person might be because Hearing Planet pays them sub-standard fees to dispense a hearing aid. I am not saying this was an OK thing for the speech and hearing center to do, however, I think it's important for consumers to understand the process when they buy a hearing aid online. Hearing Planet contracts with Audiologists to provide the service. They expect them to provide a free hearing test, hearing aid evaluation, take ear impressions, order the hearing aids, fit them, provide numerous follow-up appointments to the fitting, and then provide one year of free service, all for $500-$600. Hearing Planet buys the hearing aids from the maufacturer, collects the money from the consumer, pays an Audiologist $500-$600 who does all the work, and then pockets the thousands of dollars of leftover profit from the purchase of the hearing aid from the manufacturer. Given this scenario, should not be a surprise that less than optimal service MAY be provided. If you are a consumer considering buying an online hearing aid from a place like Hearing Planet, just realize you are not going to get exactly a "cream of the crop" Audiologist or service. A good Audiologist that knows their profession and provides excellent professional service will not allow themselves to be ripped off by an internet hearing aid sales organization. They don't have to. So who does that leave you with providing your service?
Bill Brownie
Brentwood,#3UPDATE Employee
Tue, October 09, 2007
We refunded this customer in Full January 2, 2007. Thank you, Bill Brownie HearingPlanet, Inc.