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Denver,#2Consumer Suggestion
Sat, April 19, 2008
Lisa, go to the GH website and they have an opt out of the renewal program you can click on plus they have a cancellation link as well. On your Redbook, I bet it too expired in 2/08 but you are already seeing 2/09 on the label because with the "auto renewal" program they immediately extend the exp. date the same month it expires even without receiving your payment. I know this because my current GH says it expires in June of 2009 even tho' I haven't paid them and have now cancelled via the website. It was set to expire June of 2008 and they have been billing me for a couple months now for the auto renewal. I just went to the website and cancelled BOTH the auto renewal and my subscription. Hope this helps!
Lisa
Kingston,#3Author of original report
Fri, April 18, 2008
Hello, Anonymous, thank you for your suggestion to phone the company, but as I already stated in my complaint, I have already called Hearst. Thank you.
Anonynous
Red Oak,#4Consumer Suggestion
Fri, April 18, 2008
It may be that if you got enrolled in the continuous service program, the redbook 02/09 expiration probably includes an automatic renewal order. Honestly the easiest way to find out is to call customer service at 1-800-888-0008, it usually best to call in the evenings after probably 5 cental time. I'm sure you will get someone who can help you out.