- Report: #925492
Complaint Review: Hearthware Inc - Internet
Reported By:
LG_Windsor -
Windsor, Connecticut, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Hearthware Inc
1755 N. Butterfield Road, Libertyville,IL Internet, United States of America
Phone:
(855) 742-2665
Web:
nuwavepic.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hearthware Inc Nuwave Precision Inducton Deceptive Sales Practices Exorbitant Shipping and No Customer Service Internet
Since I ordered by the web, I could see that the so-called free items in fact were charged to me in the exorbitant shipping and handling charges. No problem unless one needs to return items, since the shipping and handling charge is more than the product.
In my case, the return consideration arises because I received an item that is slightly damaged. No customer service response has been available, either by phone or email. So I am left with a damaged item. The sellers in this case have also removed the option of just returning the item and disputing the credit card charge, by making the exorbitant shipping charge non-refundable.
I categorize as deceptive sales practices the lack of customer service response coupled with the exorbitant shipping charges, coupled with the advertising claims that items are free except for shipping and handling. This sort of manipulation of consumers should be illegal.
In my case, the return consideration arises because I received an item that is slightly damaged. No customer service response has been available, either by phone or email. So I am left with a damaged item. The sellers in this case have also removed the option of just returning the item and disputing the credit card charge, by making the exorbitant shipping charge non-refundable.
I categorize as deceptive sales practices the lack of customer service response coupled with the exorbitant shipping charges, coupled with the advertising claims that items are free except for shipping and handling. This sort of manipulation of consumers should be illegal.
3 Updates & Rebuttals
Jcar
USALucky you
#2Consumer Comment
Sun, September 16, 2012
Count your blessings for the rest of us. It is still a scam. I paid $125 in shipping and that was not enough. They said I needed to pay more.
LG_Windsor
Windsor,Connecticut,
United States of America
Eventual Response & Resolution
#3Author of original report
Mon, September 03, 2012
In the interest of fairness and full disclosure, I must report that Hearthware Inc cares about the complaints of customers and tries to make amends, in my experience.
In my case, I tried to report a slightly damaged item and to communicate with cusomer service, without success at first. After reporting my concerns on the Ripoff Report web site, I was contacted by a company employee who indicated that action would be taken to address my complaint. The employee also acknowledged that the company's customer service deficiency needs to be remedied.
Shortly after that, a replacement item was sent to me at no additional charge. So maybe it is a customer service issue above all else and not any intention to short-change customers.
Hearthware Becky
United States of AmericaReplacement Help
#4UPDATE Employee
Wed, August 15, 2012
Hello, my name is Becky. I am the Social Media Marketing Manager for Hearthware, makers of the NuWave PIC. I apologize for the difficulties you have encountered when attempting to contact customer service. We are in the process of adding resources so we may better assist valued customers such as yourself.
Since your PIC arrived damaged, we will be happy to send you a replacement unit. Please send an email with your order information and a description of the broken unit to [email protected]. We will inquire with our customer service managers and send you any relevant information we receive. Thank you.
