- Report: #447568
Complaint Review: HOMEANNEX.COM - Internet
-
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Why?
HOMEANNEX.COM
Internet, U.S.A.
Phone:
347-274-0620
Web:
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HOMEANNEX.COM HORRIBLE ONLINE COMPANY! Internet
I normally do not take the time to write reviews, but the service at this company is so bad, I feel compelled to communicate my experience to all potential victims of this company.
I bought an item which took almost 4 weeks to arrive. That is not my complaint. When I went to return the item, my journey to hell began. First, to return an item they state that you must first get what they call a RJA number. It took over 3 weeks for them to respond to my request for said number. After finally receiving the number, I packaged the item, bought the postage and shipped it back to them. That was over 2 months ago!
t took me several attemps to get a live person on the phone. When I explained my delimma, he said to hold on. While I was on hold, the guy transferred my to a recording telling me to leave my name and number and that someone would be calling me back. You have got to be kidding me! After several more attemps, I got ahold of another live person and immediately told him not to put me on hold. I had to explain the situation to him twice before he said I had to call customer service. Yikes! I told him I wanted to speak with someone live who could simply look up my account and give me a status. Guess what? He forwarded me to the voice mail again.
At that point, I was willing to donate my money to the company to not have to continue with the frustration. At a certain point, it's just not worth getting high blood pressure over it. In the past 3 weeks, I have left several phone messages and sent several emails simply requesting that they give me a status on the return. As of today, NOTHING!! Wow, how do they stay in business! Do yourself a huge favor and avoid this company at all cost. It is the "swine flu" of online businesses.
Mark4858
Brentwood, California
U.S.A.
I bought an item which took almost 4 weeks to arrive. That is not my complaint. When I went to return the item, my journey to hell began. First, to return an item they state that you must first get what they call a RJA number. It took over 3 weeks for them to respond to my request for said number. After finally receiving the number, I packaged the item, bought the postage and shipped it back to them. That was over 2 months ago!
t took me several attemps to get a live person on the phone. When I explained my delimma, he said to hold on. While I was on hold, the guy transferred my to a recording telling me to leave my name and number and that someone would be calling me back. You have got to be kidding me! After several more attemps, I got ahold of another live person and immediately told him not to put me on hold. I had to explain the situation to him twice before he said I had to call customer service. Yikes! I told him I wanted to speak with someone live who could simply look up my account and give me a status. Guess what? He forwarded me to the voice mail again.
At that point, I was willing to donate my money to the company to not have to continue with the frustration. At a certain point, it's just not worth getting high blood pressure over it. In the past 3 weeks, I have left several phone messages and sent several emails simply requesting that they give me a status on the return. As of today, NOTHING!! Wow, how do they stay in business! Do yourself a huge favor and avoid this company at all cost. It is the "swine flu" of online businesses.
Mark4858
Brentwood, California
U.S.A.
1 Updates & Rebuttals
Scott
San Jose,California,
U.S.A.
Call Credit Card Company
#2Consumer Suggestion
Fri, May 01, 2009
Mark, Do not let them get away with it. Call your credit card company and dispute the charge. Tell them you returned an item over 2mos ago and Homeannex has yet to return your money. They haven't respond to any of your emails or returned your calls. I called my credit card company 6 days ago and just today I received a notice saying they resolved my dispute with Homeannex and they are crediting my account!! DON'T GIVE UP! GET YOUR MONEY BACK! YOU CAN DO IT!
