- Report: #354275
Complaint Review: Homecenter.com - Baldwin New York
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Author Confirmed
Why?
Homecenter.com
Baldwin, 11510 New York, U.S.A.
Phone:
800-875-7999
Web:
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Tell us has your experience with this business or person been good?
Homecenter.com wants to charge a cancellation fee for order they forgot to fulfill! Baldwin New York
This company is amazing. The cheery comments on "customer care" are cute while waiting to place your order via the phone. They turn to annoying as you wait forever on hold trying to cancel your order.
Then you find out they can only take orders on the phone. Cancellations must be done online or via email. But, wait, it gets better. Homecenter.com forgot to place our order for a sink, and now our kitchen remodel is on hold until we run out locally and find one we like. The granite guys loved that. So, Brian, the CEO of homecenter.com sent me an email back after I requested to cancel an order they forgot to fulfill: "It does appear that Linea never received our fax. Your order CAN be cancelled with the 4% cancellation fee...I'm sorry for this mistake."
Then, when I asked our credit card to dispute the charge, Brian threatened me with a 15% dispute fee. These guys are amazing, and I strongly recommend that you shop with more ethical folks.
Angry1
Manhattan Beach, California
U.S.A.
Then you find out they can only take orders on the phone. Cancellations must be done online or via email. But, wait, it gets better. Homecenter.com forgot to place our order for a sink, and now our kitchen remodel is on hold until we run out locally and find one we like. The granite guys loved that. So, Brian, the CEO of homecenter.com sent me an email back after I requested to cancel an order they forgot to fulfill: "It does appear that Linea never received our fax. Your order CAN be cancelled with the 4% cancellation fee...I'm sorry for this mistake."
Then, when I asked our credit card to dispute the charge, Brian threatened me with a 15% dispute fee. These guys are amazing, and I strongly recommend that you shop with more ethical folks.
Angry1
Manhattan Beach, California
U.S.A.
