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  • Report:  #292283

Complaint Review: Hometowncandy.com/ Jordanalmonds.com - Ewing New Jersey

Reported By:
- Tucson, Arizona,
Submitted:
Updated:

Hometowncandy.com/ Jordanalmonds.com
331A Robbins Ave Ewing, 08638 New Jersey, U.S.A.
Phone:
215-392-4343
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I ordered from this company a few weeks ago and have recieved nothing! Yet they were quick to charge my card. I have written several e-mails, got a few responses, I have phoned them and gotten no response that way. I will paste the e-mails (without my name.) I was told I was to recieve a refund, which has not happened... Please do not prder from this company, it is a scam!

Here are the e-mails that were exchanged

E-mail #1''''''''''''''''''''''''''''''''''''''''''''''''

Order Date: 12-05-2007 Order Number: 6#$@

Bill To Ship To

(Taken out by me)

Item Description Unit Price Quantity Total

NeccoCountGoods Necco Count Goods

Option 1: Haviland Wintergreen Patties - Box of 24 1.25oz (14.99 each) 0.00 1 14.99

NeccoWafers Necco Wafers

Option 1: 12 Rolls (5.99 each)

Option 2: Assorted 0.00 1 5.99

shipping-2 Cooler 4.99 1 4.99

shipping-1 Ice Pack 1.49 2 2.98

JuJubes JuJubes 2.99 1 2.99

Order Subtotal: 31.94

Ground Shipping Shipping: 9.39

------

Order Total: 41.33

E-mail #2'''''''''''''''''''''''''''''''''''''''''''''''''''''''''

> wrote:

I am just wondering when my order will be shipped. I do not believe I was ever told.

Kyla XXXXXXXXXX

Order # 6995

Thank you very much, Happy Holidays!

E-mail #3 (from hometowncandy)'''''''''''''''''''''''''''''''''''''

On 12/11/07, [email protected] wrote:

Hi

We will have tracking/order information to you later today thanks

Karen

E-mail # 4 (from me)'''''''''''''''''''''''''''''''''''''''''''''''

sent 12-13-07

I am looking to get information on an order I had made #6995. I e-mail you Tuesday the 11th of December, I received a reply from you (follows this message) saying you would get me the information later in the day... It is now the evening of Thursday the 13th of December and I have not received an e-mail. Please would you send me the information on my order in regards to shipment and tracking. Thank you.

E-mail #5 (from hometowncandy)'''''''''''''''''''''''''''''''''''''

On 12/13/07, [email protected] wrote:

Dear @#$%

Today a Refund has been issued to your credit card. It should be reflected in your card balance within a few business days.

The receipt for the refund is posted below.

We apologize for any inconvenience.

Thank you.

HometownCandy.com

Transaction Confirmation

I have not recieved a thing, no refund and no candy! I have not gotten another e-mail, nor will anyone answer the phones...Big scam! This is a real nice way to treat poeple at christmas time, or anytime! No, it's not!

KXXXXXXXXX

Tucson, Arizona

U.S.A.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.


2 Updates & Rebuttals

Kdonatelli

Tucson,
Arizona,
U.S.A.
Babygirl....

#2Author of original report

Tue, December 18, 2007

I realize that it takes a few days, but they have not responded to my last e-mail nor have they answered their business phone I have called 15 times, no answer. Now tell me, what 'real' business does not answer their phone?


Baby Girl

East Haven,
Connecticut,
U.S.A.
Give them a few days

#3Consumer Comment

Mon, December 17, 2007

You received an e-mail on the 13th that a refund would be issued to your car. Refunds take a few days to process, if the refund was issued on the 13th, then I would at least give them until the 20th for the refund to show at the earliest. No refunds process over a weekend, they work on business days only.

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