- Report: #580499
Complaint Review: HotMovies.com - Boca Raton Florida
Reported By:
Keith -
Ridgewood, New Jersey, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
HotMovies.com
Boca Raton, Florida, United States of America
Phone:
866-566-8437
Web:
hotmovies.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
HotMovies.com bbv*hotmovies.com Movie Purchase SCAM Boca Raton, Florida
We bought a movie from this company for $12.98. When my credit card came, there were three charges from this company, one for $12.98, one for $1.00 and one for $9.95. I called to ask what the $1.00 and $9.95 charges were for and was told they were "membership" fees. I demanded that my "membership" be canceled and that I be reimbursed the extra money charged to my credit card. I was told that a reimbursement would be coming within the next one to two billing cycles.
Even if I get my money back, this company is using my credit card company's money for a couple months and gaining interest on that money.
THIS IS A TOTAL SCAM.
2 Updates & Rebuttals
James Hotmovies
Philadelphia,Pennsylvania,
United States of America
Not HotMovies.com
#2REBUTTAL Owner of company
Tue, April 13, 2010
I did a little more research and the company Keith is complaining about is Best Brand Values - www.bestbrandvalues.com using the URL www.hotmoviesale.com.
They are in no way associated to HotMovies.com
My lawyers have sent them a cease and desist letter and we're working on getting them to stop using our name.
James Hotmovies
Philadelphia,Pennsylvania,
United States of America
Interesting
#3REBUTTAL Owner of company
Mon, March 29, 2010
Hello Keith,
We pride ourselves on excellent customer satisfaction and all around customer service.
Our entire business has been built on not ripping people off. It is how we got where we are today as the largest adult video on demand company on the planet.
I'm wondering if you are confusing Hotmovies.com with another company. We don't have any membership fees or hidden charges of any type.
We are also based out of Philadelphia PA, not Boca Raton Florida.
Please let me know how I can assist you.
Have a great day,
James
www.hotmovies.com
www.facebook.com/hotmovies
