- Report: #1058108
Complaint Review: House of Brides - Internet Internet
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Author Not Confirmed
Why?
House of Brides
Internet, Internet, USA
Web:
www.houseofbrides.com
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House of Brides Disappointing, Unsatisfactory, LIARS, Avoid Aiding Customers, Will Ruin Your Wedding Given the Chance Internet
I ordered my bridesmaids dresses online through the House of Brides website 7 months before my wedding date. Shortly after ordering the dresses I received an e-mail stating that they no longer do business with the designer but can custom make the dresses with my consent - I gave that consent and assumed everything was well under way.
Under 3 months before my wedding date I received an e-mail from House of Brides stating that they would be unable to supply my dresses. In what universe can a company that specializes in weddings not see how completely unacceptable it is to give someone such short notice on an inability to fill an order?? Fortunately, I was able to rush order the dresses from another vendor but it cost me an extra $200 which I asked House of Brides to add on to my refund as they directly cost me this additional expense - it was no surprise that they completely ignored all of my complaint e-mails and phone calls. This company has no concept of customer service and will absolutely treat you like a number to be ignored when it suits them.
1 Updates & Rebuttals
House of Brides
Illinois,House of Brides
#2UPDATE Employee
Thu, June 13, 2013
Dear Customer,
We apologize for the inconvenience. Please contact Customer Relations, [email protected], with your full name and Order ID # so we may investigate your issue.
Thank you,
House of Brides
