- Report: #99626
Complaint Review: Household Bank Retail Services - Wilmington Delaware
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Author Not Confirmed
Why?
Household Bank Retail Services
Http://www.hbcard.com Wilmington, 19850-5521 Delaware, U.S.A.
Phone:
800-365-0292
Web:
N/A
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Household Bank, Retail Services Company failed to provide our Best Buy billing statements after 1 year of a charge and turned us into creditors Wilmington Delaware
We never received any correspondence from Best Buy or Household Bank, including billing statements from a credit card that we owed $144.97. We never used the Best Buy credit card over 14 Months. We moved within the year of getting the card and sent notice to the Post Office and companies of our change.
We checked our credit for a refinance loan and it was turned down due to the bad credit from this acocunt. We notified Household Bank and agreed we owed the money and would send in the payment for the $144.97, but they refused and said we owed $540.55
The Bank is unwilling to work with us or will not remove the bad credit even when we are willing to pay the full amount including the interest due to the misunderstanding. They said they have taken it to a collection agency, but it seems they did not try and check with the post office or even check the new address from the credit bureau???
We have worked in a small business and know how to get hold of customers when they move. We are unsure why they were unable to obtain the correct address. We have purchased items from Best By since the the move and also have provided our phone number and info to Best Buy.
Paul
Parker, Texas
U.S.A.
We checked our credit for a refinance loan and it was turned down due to the bad credit from this acocunt. We notified Household Bank and agreed we owed the money and would send in the payment for the $144.97, but they refused and said we owed $540.55
The Bank is unwilling to work with us or will not remove the bad credit even when we are willing to pay the full amount including the interest due to the misunderstanding. They said they have taken it to a collection agency, but it seems they did not try and check with the post office or even check the new address from the credit bureau???
We have worked in a small business and know how to get hold of customers when they move. We are unsure why they were unable to obtain the correct address. We have purchased items from Best By since the the move and also have provided our phone number and info to Best Buy.
Paul
Parker, Texas
U.S.A.
2 Updates & Rebuttals
Arianna
Wilmington,Delaware,
U.S.A.
Why didn't you contact the store or the bank?
#2Consumer Suggestion
Sun, January 16, 2005
I can certainly empathise with your situation, as I would be upset to find out that a $144.00 bill turned into a $500.00 bill. I am wondering why you did not contact the store or try to contact the bank? You did have the merchandise, right? You never paid for it, right? I guess you would think if you knew that you purchased something on somebody else's dime as a loan, you would want to pay them back. What were you waiting for? Take some initiative.
Matt
Phoenix,Arizona,
U.S.A.
household bank's policy
#3Consumer Suggestion
Tue, July 20, 2004
any account that is fananced thru HHLD contains a clause in the contract that says that they will not accept a notice of forwarding address from the post office. the consumer is required to actaully contact HHLD and provide them with the new address. IT PAYS TO READ YOUR CONTRACT'S FINE PRINT.
as far as the balance is concerned, you owe it all and there is really nothing legally you can do other than pay it. if you offer the agency somewhere around 70% as a lump sum payment they will probably offer to accept that as a settlement. just be sure that you get it in writing first.
