This company is a Scam, they are trying to charge me for something I am not using and now that I asked them to cancel it, they have come up with a $70 charge for cancellation. I have tried to contact them 6 times with no resolution. Even tried to reply to Trevor's email and it bounced back. They will take your money and provide no service. I used them once in January, 2015 and was told that I could cancel at any time, now I have been charged twice since my initial call and now they want to charge me for a cancellation fee. People stay clear of HP Smartfriends, they are a complete and total Rip-Off. Not even sure they have any affiliation with Hewlett Packard at all - Hewlett Packard values their customers and these thieves are ruining the image of HP.