- Report: #484816
Complaint Review: Husky Pressure Washer & Home Depot - Winchester Virginia
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Husky Pressure Washer & Home Depot
Pleasant Valley Road Winchester, Virginia, United States of America
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Husky Pressure Washer & Home Depot Having problems getting my pressure washer fixed while still under warranty Having trouble getting my pressure washer fixed while still under warranty , West Virginia
I purchased a 2600 psi pressure washer for my husband last June 2008. He used it twice last year. He got it out this year to use for a job took it to the actual job he was using it on only to find out it had no pressure. He brought it home we contacted Home Depot since it was still under the 2 year warranty. We were told to bring it in they would send it out and it could take up to 5 weeks or better before we got it back. We are not satisfied with this so he took it to a local place that does work on outside equipment. The gentleman there told him it was the pump and he contacted the Husky Company to see when they could get him the pump. He was told there was none in stock and they had no idea as to when they would get any back in.
So here we are with a $320.00 pressure washer that he has only used 2 times and no way to fix it. He has to rent a pressure washer just to do this job. I cannot find any information to contact Husky to complain and see what they can do to fix this. I am very upset with Home Depot for not just exchanging it instead of making us what several months to get it fixed. I am upset that we are stuck with this machine and it dont work. However, I know by the time the part does come in it will be winter and once again we will not need it.
Do no purchase this product!!!!
2 Updates & Rebuttals
N2shotokai
Pasadena,California,
United States of America
No help
#2Consumer Comment
Fri, March 12, 2010
I have contacted Husky several times with the same problem. Washer under warranty. After one year I brought it out and the pump was frozen. The Husky customer service people would only tell me where to take the pump to pay and have it repaired. I said I would repair it myself and they gave me a link to a place where I could buy the parts, but didn't even give me the part numbers I needed. There are multiple complaints on the net about this pump freezing. It is a known problem.
Customer Service Manager
Elk Grove Village,Illinois,
U.S.A.
HUSKY 2600 IS A GAS MACHINE
#3UPDATE Employee
Wed, December 23, 2009
I am a Customer Service Representative at the Husky Power Washer Company Electric Division. Please accept my apology for the issue you experienced with your husky 2600 pressure washer. Please call 866 340 3912.
Thank you
Husky customer Service Team
