- Report: #1124595
Complaint Review: Husky - Chicago Illinois
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Author Not Confirmed
Why?
Husky
4400 S Packers Ave Chicago, 60609 Illinois, USA
Phone:
(773) 254-0600
Web:
www.edsal.com
Categories:
Business Rating:
(0)
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Husky Edsal Manufacturing Great American failure Chicago Illinois
Edsal Manufacturing manufactures Husky products like model number MR482478W5, Husky 5-Shelf 48 in. W x 78 in. H x 24 in. D Silver Steel Storage Shelving Unit. When you open the box you are confronted with an orange flyer that reads "STOP: Please do not return to store" and you're led to believe that will handle all your concerns.
Here are a few concerns they have not handled:
- There are two phone numbers on the flyer: 773-475-3137 & 773-475-3131. Neither works. You have to call their corporate switchboard at (773) 254-0600 and press the option for customer service.
- I believe I spoke to every member of customer support...all two of them. They apparently hate life. I could visualize the venom spewing from their hateful mouths as they spoke. I barely got through the model number on the second call before I was interrupted to hear, "You need to talk to parts."
- Parts doesn't return voicemails. I waited 3 weeks for a response before escalating to their management and vendor support at Home Depot.
- After 3 weeks I was told, no parts...just full carton sales. Home Depot confirmed this after Edsal Manufacturing replied to them as well after waiting one full week. With "no parts available" how does one suggest they fulfill this all important marketing item, "Lifetime warranty." I asked the Customer Service Manager this question. It's another week gone by and still no answer. I asked Home Depot that same question and the very nice rep just laughed. They don't know. No one knows. I think Home Depot knows they have a problem company on their hands and no one can do anything about it because they fill their shelves with a lot of product.
Look at reviews for other Husky products and you'll see the same concerns I've laid out here. You will NOT get "lifetime warranty" support. Do not think for a second that if you need anything from Edsal that you'll get anything in response but rude customer service reps, a parts department that doesn't check their voicemail, and management that apparently doesn't care about their reputation.
Note to self: Never put a business in Chicago or New York. New Yorker's know their p*****. Chicago residents haven't figured it out yet but they're just as bad and the Edsal attitude proves that.
1 Updates & Rebuttals
Johjii
Chicago,Illinois,
USA
Dingus
#2General Comment
Fri, June 26, 2015
I just called their number at 773-475-3137, which rang for roughly 4 minutes before someone unplugged the phone. Literally unplugged it. I tried to call again 4 different times, but the "The number you have dialed is invalid" message came back. I tried calling the 773-475-3131 number, and I had the complete opposite experience. I was expecting the same thing, but it rang once, and a woman picked up. I told her that I needed replacement parts for the shelves we'd bought, I told her the model number and part numbers, she asked for an address. That was it. She told me they were shipping from UPS Ground and would take 2-3 business days. They gave me a reference number, but I didn't need it since the parts actually got to the address within 2 days.
I got the parts FOR FREE, no questions asked. I was so thrown off, since I was expecting a fight with these guys, judging from the complaint here. It was probably the easiest, best customer service experience I've ever had and ever will have.
