- Report: #626833
Complaint Review: Infinity Moving And Storage - Bronx New York
Reported By:
LisaTyler84 -
Los Angeles, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Infinity Moving And Storage
175 Rose Feiss Boulevard Bronx, 10454 New York, United States of America
Phone:
(718) 292-0030
Web:
www.infinitymoving.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Infinity Moving And Storage double charged and pulled a bait and switch! Bronx, New York
Infinity Moving is the slimiest company I've every dealt with. I will make this simple. Everything that went wrong is detailed below...
1. I was quoted $1,900 for my cross country (NY to LA) move. Danielle was my sales person. Her idea of taking inventory was "Tell me what you have..." I would tell her an item and then she quickly rushed me "next!" 'Ok next!" "What else." She rushed me through the whole process and according to protectyourmove.gov, companies should be doing in home estimates to give you an accurate estimate.
2. The day before moving day, I got a call from the foreman on my job that he will be at my apt. at 9am. I told Danielle I wanted an afternoon move, she scheduled it for noon. I had to change around my whole schedule in order to make the last minute change- unprofessional!
3. Now to the good stuff...
Day of move. Foreman arrives and looks at my things. "Ohhh...." he says. "These boxes are large boxes. We thought all your boxes were these size (points to small book box). This will be more money because you will be taking up more cubic ft. than we thought"
Really? Why would I be making a CROSS COUNTRY move with all small boxes. I'm moving to LA, not my desk in an office. Why didn't Danielle ask me the size of my boxes? The foreman told me that my boxes are large. I told Danielle they are standard size boxes (she wrote Medium). How am I supposed to know THEIR INDUSTRY standard? I'm not a mover and I don't do this for a living like they do. The boxes were still small enough that I can lift myself- to me this was a standard moving box for moving across country.
Alright... so clearly they lo-balled my estimate. To be expected, right? I knew I would have to pay a little more than what my estimate was, I planned for that and I had another girl moving into my apt. that day. Let's just finish and get out.
4. Truck is loaded. Foreman comes back with my papers to sign. He tells me my total is $4,000. Oh wait, $4,150 but he will give me a discount. Thanks. What the hell? This was DOUBLE my estimate. What am I going to do? I need to be out of my apt. I need to go to work. I sign the paper as tears stream down my face. I didn't have enough money to pay, so my mom stepped in and paid out of my wedding fund.
5. Foreman leaves- I couldn't afford to ship my couch so he decides to take it for himself. He loads that up and is down by the truck. I stand in my empty apt. frozen and stunned and his worker knocks. He wants to heat up his lunch. He asks me if I tipped the foreman. "Yes, why?" Well the foreman has the tendency of gypping his workers. He wants to make sure he gets his proper share. Then he says:
"How many cubic ft. did the foreman tell you you had?"
I say "About 1,100". The workman shakes his head in shame. He tells me No, I had about 500-600 cubic ft in there. The truck wasn't half full! He said that the guy was raping me on price b/c I'm a girl by myself and don't know better.
I panic. Press the recorder button on my Iphone and ask him again how many cubic ft. he thought I had. Got it all on tape!
6. Go downstairs and take a picture of the truck and license plate
7. Have my step dad, a lawyer, fight with infinity tooth and nail. They were rude, hung up on him and told him to get a life. Finally, they agree to re-measure. Why? What do you know? I had 600 cubic feet! d**n thieves.
8. My things arrive in LA 3 weeks later. I am forced to pay cash BEFORE I can see the condition of my things. They unload the truck as I unpack boxes as they come. My fiance opens our box of glasses- every single one is shattered. Our rehearsal dinner flutes- in a million pieces.
Our entertainment center- smashed. Our lamps- all broken.
The LA foreman rushes us to sign the papers. we didn't finish counting all the boxes but he said he counted and they were all there. He said "Come on, I got to get home! They are all there." My fiance and I were stupid and let him go. I refused to sign the last paper because I couldn't inspect all the boxes. We came out with about 2k worth of broken property.
We filed a claim with their 3rd part claim dept.
What did they offer?
$37 dollars!
You are stupid if you book this company. Don't be stupid.
